Senior Technical Writer
eHarmony - Santa Monica, CA

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eHarmony is a growing, global technology company built on the belief that marrying computer science and relationship psychology can change the way people find their most significant relationships. Do you want to bring happiness to people’s lives while working with amazingly talented colleagues?

We’re looking for innovators and problem solvers who are passionate about taking on the biggest of challenges. We were the first to introduce matchmaking into the online dating space, and we do it better than anyone else. We’re the Netflix where your movies have to like you back; we're the LinkedIn where you love your connections; and we're the place long-lasting, meaningful relationships are built online. How much of an impact do we have? Nearly 5% of all marriages in the U.S. are created by eHarmony. That’s 271 marriages per day.

eHarmony is pre-IPO, well-funded and profitable. We have more than 33 million registered users spanning across 150 countries and have launched country-specific services in the United Kingdom and Australia and through our affiliation with eDarling, have a presence in 11 countries throughout continental Europe. Our competitive compensation package includes a base salary, discretionary bonus, stock options, free drinks and snacks, ping pong, video games and an on-site chair masseuse. Our 65,000 square foot headquarters is located in Santa Monica, CA, just blocks from the Pacific Ocean.

The Senior Technical Writer at eHarmony is responsible for managing all documentation projects for the eHarmony Technology organization. The Writer expresses complex technical concepts effectively, both in writing and diagrams. Responsibilities include, but are not limited to:

Creating and/or updating architectural diagrams for the eHarmony product’s logical services and components

Working with engineers to write and maintain the documentation for each of the services and components

Writing and maintaining JSON API documentation

Regularly updating Release Summaries

Documenting upcoming functionality changes presented at planning meetings

Working with the CTO on projects and efforts that need documentation

Managing eHarmony Confluence Wiki access, organization, and user instruction


Bachelor’s degree or higher in English, Computer Science, or some other relevant area of study or equivalent work experience


The following experience, skills, and traits are required in order for the Senior Technical Writer to adequately perform his/her duties at eHarmony.

Minimum of five years’ experience in software technical writing

Two or more years of experience working with a Wiki application such as Confluence, MediaWiki, TWiki, etc.

Five or more years using Adobe Framemaker or some other industry standard, multi-chapter document publishing system


Excellent grammar skills

Understanding of HTML and/or XML

Expertise in:
writing and publishing both online and hard copy documents

writing for both internal (engineering) and external audiences


Self-motivated and organized

Ability to handle time-sensitive projects and deliver on schedule

Excellent interpersonal and communication skills

Ability to work both independently and within a team environment

Ability to work with other departments to build a collaborative environment


The following items are not required, but may be helpful:
Experience with an enterprise-level content management system

Programming experience

Online Help writing

Management experience (in case contractors are needed)

About this company
3 reviews
Looking to settle down harmoniously? (doing business as eHarmony) is an online service that attempts to match singles looking...