Position Profile Under minimal supervision, provides users with Level 2 – 3 support of IT applications, products or services.
Job Duties and Responsibilities
Maintains adequate communications with manager and advise of any problems of issues relating to assigned duties.
Provides 2nd and 3rd level IT support
Accepts escalated calls for complex problems, resolving problems using available resources.
Establishes the priority of problems and requests to meet the SLO.
Acts as an escalation ...
IKON - 20 months ago
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