At CWT, we are looking for a Senior Travel Counselor. This position will be located at our CWT office in Denver, CO and is not available for telecommute.
Incumbents will be expected to:
- Create domestic and international travel arrangements for client including air, hotel, and ground transportation. Minimum of 60% of transactions should be multi-segment, multi-destination international itineraries.
- Use available sources such as TSS, State Department web sites, and news agencies to stay informed of current international affairs.
- Advise clients of international travel requirements such as visas, passports, immunizations, etc.
- Operates with discretion within well-defined Company policy; regular managerial review.
- Interact with traveler, travel arranger, and travel manager. Provide first level of support for customer service and technical issues.
- Utilize CWT-preferred vendors to maximize profit and ensure compliance with the clients' travel policy.
- Adhere to CWT standards in delivering customer service including telephone etiquette.
- Follow prescribed customer service escalation procedures.
- Follow Company procedures, guidelines and standards in building Passenger Name Records.
- Utilize available tools to ensure proper productivity, accuracy of work, and attendance.
- Attend staff and training meetings for ongoing updates in the travel industry and office procedures.
- Maintain a favorable working relationship with all other Company employees to foster and promote a cooperative and harmonious working climate.
- Perform other duties as assigned.
The ideal candidate will have:
Must be available to work between 10:00 am - 6:00 pm MST.
- Apollo experience
- Strong Excel skills
- Excellent verbal and written communication skills
- The ability to problem solve
- The ability to multitask
- Industry knowledge and reservation skills
- Basic knowledge of international travel requirements, including documentation and immunization knowledge
- Superb customer service skills
- Strong working knowledge and understanding of international pricing rules and procedures
Carlson Wagonlit Travel - 2 years ago
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