Senior Travel Counselor
Carlson Wagonlit Travel - Denver, CO

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At CWT, we are looking for a Senior Travel Counselor. This position will be located at our CWT office in Denver, CO and is not available for telecommute.

Incumbents will be expected to:
  • Create domestic and international travel arrangements for client including air, hotel, and ground transportation. Minimum of 60% of transactions should be multi-segment, multi-destination international itineraries.
  • Use available sources such as TSS, State Department web sites, and news agencies to stay informed of current international affairs.
  • Advise clients of international travel requirements such as visas, passports, immunizations, etc.
  • Operates with discretion within well-defined Company policy; regular managerial review.
  • Interact with traveler, travel arranger, and travel manager. Provide first level of support for customer service and technical issues.
  • Utilize CWT-preferred vendors to maximize profit and ensure compliance with the clients' travel policy.
  • Adhere to CWT standards in delivering customer service including telephone etiquette.
  • Follow prescribed customer service escalation procedures.
  • Follow Company procedures, guidelines and standards in building Passenger Name Records.
  • Utilize available tools to ensure proper productivity, accuracy of work, and attendance.
  • Attend staff and training meetings for ongoing updates in the travel industry and office procedures.
  • Maintain a favorable working relationship with all other Company employees to foster and promote a cooperative and harmonious working climate.
  • Perform other duties as assigned.
Position Requirements

The ideal candidate will have:
  • Apollo experience
  • Strong Excel skills
  • Excellent verbal and written communication skills
  • The ability to problem solve
  • The ability to multitask
  • Industry knowledge and reservation skills
  • Basic knowledge of international travel requirements, including documentation and immunization knowledge
  • Superb customer service skills
  • Strong working knowledge and understanding of international pricing rules and procedures
Must be available to work between 10:00 am - 6:00 pm MST.

Carlson Wagonlit Travel - 2 years ago - save job
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About this company
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Carlson Restaurants Worldwide (CRW) has a lot of Friday's for which to be thankful. A leader in full-service restaurants, the company...