Senior Voice Analyst (Avaya PBX w some VoIP)
Intermedia Group, Inc. - Houston, TX

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Our firm, INTERMEDIA GROUP, a large US Based Retained Staffing firm, has been asked by our client to aid in filling the below listed requirement.

JOB TITLE: Senior Voice Analyst (Avaya PBX with VoIP)


EMPLOYMENT TYPE 1 year plus contract with possibility of rolling over into a fulltime position.

? VoIP and background technologies.

? Avaya PBX

? Should be able to perform routine troubleshooting tasks (figuring out why users can't dial long distance) and complicated tasks (using "sniffers" and protocol analyzers)

Note: The manager wants someone that can work independently, preferably with some Project Lead or Project Management Experience (although it is a hands on role).The ideal candidate will be polished and willing to learn client procedures and be mentored. This candidate will be a team player and able to communicate efficiently with management.


? This person needs a broad and technical understanding of data networking, with a good knowledge of voice systems and experience in Avaya S8XX PBXs and Modular Messaging systems.

? Attends CAB meetings to review changes for HVOICE

? Participates in operationally focused meetings and other service providers to review service issues

? Coordinates with vendors and network service providers in the installation and ongoing support of network equipment and carrier services

? Participates in the RCA process, and provides SME input for voice system RCAs

? Manages the Call Data Recorder system for PBXs globally

? Creates and maintains Service Improvement Plans, in conjunction with for in scope voice system issues

? Good knowledge of network protocols, hardware, software and services

? Expert knowledge of voice systems and carrier services

? Good awareness of security issues, and knowledge of security related hardware and software

? Strong analytical and problem-solving skills

? Good vendor management skills, especially in the area of problem management and escalation

? Proficient in the use of Sniffer or other protocol analyzers

Broad range of networking and telecommunications experience is required, including from among the following:

? Voice Systems, including Avaya PBXs and Modular Messaging systems

? Carrier services including PRI, BRI, CO trunks, IP trunks, SIP

? IP networking and protocols, including RIP, OSPF, DNS and DHCP, QOS

? LAN switching technologies, with either Avaya (Nortel) or Juniper equipment

? WAN technologies, MPLS, DSL, Satellite, Metro Ethernet, Internet VPN

? Other networking technologies - WLAN (Aruba), Load Balancers (Radware, Citrix), Firewalls (Juniper)

? Strong customer focus and ability to manage customer expectations

? Excellent oral and written communication skills; ability to present and discuss technical information in a way that establishes rapport, persuades others, and gains understanding

? Strong team-oriented interpersonal skills; ability to effectively interface with a wide variety of people in a cross functional and multi-vendor outsourced environment

? FIREWALL and SIP experience is preferred.

If you are interested in pursuing this opportunity, Please respond back and include the following:

> .Full MS WORD Resume

> .Current and required compensation

> .Current contact information

> .Availability to start a new project in Houston Texas

Upon receipt, one of our Managers will contact you to discuss the position in full detail.

If you are interested in pursuing this opportunity, please respond back and include the following:

o Full MS WORD Resume

o Current and required compensation

o Current contact information

o Availability

Upon receipt, one of our managers will contact you to discuss the position in full detail.

Jason Denmark

Managing Director


180 Varick Street

New York, NY 10014

Voice: 212-248-0100


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