Job Title: Wait Person - Catering
Reports to: Food Service Manager, General Manager, Catering Manager
FLSA status: Nonexempt
Set up dining room or buffet areas as instructed. Serve customers table side using professional service standards. Clean and maintain dining area and tables.
1 years providing excellent one on one customer service.
Must be able to communicate with others to convey information effectively.
Must be able to communicate in English with customers.
1 years waiting experience or similar.
Must comply with all ServSafe and HACCP programs and principles.
Greet, smile , make eye contact, and make customers feel welcome.
Coordinate the delivery of food and service items, to guests in a pleasant and timely manner.
Make sure food has been prepared and is presented according to Guckenheimer standards. Maintain Guckenheimer standards for correct portioning and
Respond to customer concerns in a professional manner per Guckenheimer policy.
Maintain tables and service area in a clean and neat manner.
Must follow all safety rules and actively prevent accidents.
Commitment to the service values and ethics of the client company
Essential Skills and Experience:
Must be able to describe menu items, preparation, and ingredients to customers.
Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for service, and evaluation of customer satisfaction.
Knowledge standard professional service techniques.
Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Job requires accepting criticism and dealing calmly and effectively with high stress situations
Must be able to work in a cooperative manner with Chefs and kitchen staff.
Assisting with food preparation and service in other areas of the kitchen.
Assist in setting up and serving catering functions
Reporting to this position: None
Physical Demands and Work Environment:
Must be able to lift a minimum of 25 #. Employee must be able to work on their feet 7.5 hour per day excluding breaks.
Employee has to work under pressure and time deadlines during peak periods.
Guckenheimer embraces equal opportunity employment