Oyamel combines Mexico’s rich regional diversity with the modern urban atmosphere of Mexico City. The liveliness of the dining room is matched by the creativity of the menu and cocktail list, featuring antojitos—Mexican small plates—ceviches and tacos, plus unique margaritas, and an impressive array of wines and tequilas.
Provide guests an authentic culinary experience paired with impeccable service in a friendly, enthusiastic, professional, and timely manner. Take orders for and serve all food and beverage requests, provide responsible alcohol service and follow the restaurants'' steps of services. Clear tables during service. Control guest checks and secure proper payment. Ensure station and table set-ups are complete and perform various side duties as assigned by the Manager. Strive to exceed our guests'' expectations and to provide them with nothing less than extraordinary dining experiences.
Inspect dining and serving station to ensure cleanliness and proper setup of station.
Immediately acknowledge guest and be an active agent of hospitality.
Introduce restaurant concept and menu to guests.
Maintain an active and accurate knowledge of wine, beverage, food and dessert menus.
Ability to articulate an appealing description of every item we offer. Explain how various menu items are prepared, describing ingredients and cooking methods.
Suggestive sell beverages, bottled water, wine, specials, desserts at every opportunity.
Ensures each item for guests are rung in the POS system and are delivered in a correct and timely fashion.
Courses foods arrival to table.
Ensure plates and silver are cleared and changed according to restaurant guidelines.
Provides wine service to standard.
Presents an accurate check to guest, splits check as requested and accepts payment.
Reconciles checks and follows all cash handling procedures to ensure accuracy, safety and security.
Communicate with kitchen staff, management, serving staff, and guests to ensure that dining details are handled properly and guests'' concerns are addressed- especially allergy or special requests.
Check identification of all guests who appear under 30 to verify age requirements for purchase of alcohol.
Perform other duties as requested, such as executing special guest requests and assisting other teammates.
Skills & Knowledge
Must be able to speak clearly, read, write and understand English to facilitate the communication process.
Knowledge of appropriate table numbers, settings and service ware.
Thorough knowledge of menu items and service procedures.
Ability to take direction and work in a team environment.
Ability to work calmly and effectively under pressure.
Must have problem solving abilities, be self-motivated, and organized.
Abilities & Working Conditions
This position will spend 100% of the time standing or walking.
Must be able to stand and exert well-paced mobility for up to 8 hours in length.
Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
Must be able to lift up to 15 lbs. on a regular and continuing basis.
May be required to lift trays of food or food items weighing up to 30 lbs. occasionally.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and team.
Requires manual dexterity to use and operate all necessary equipment.