Service Account Manager ITO Svc Delivery Cons III
HP - Clarksville, VA

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Service Account Manager ITO Svc Delivery Cons III - 1013575 Description Service Account Managers Role Description The primary role of the Service Account Manager (SAM) is to oversee the activities involved when the Task Order has been awarded throughout the P&E Phase, Client Build phase, and after the Component is running in the O&M steady state. Role Activities During P&E Phase Attend Integrated Project Team meetings Receive copies of project documentation from PM to include but not limited to SOW, Task Order, DPS, Aid in the development of the detailed project schedule Assist PM in obtaining the required resources for the project Coordinate shipping / receiving of project related equipment with onsite facilities, security, and service delivery. Coordinate physical and system access for government project personnel involved in migration activities, Monitor / manage onsite project specific tasks Provide a consolidated weekly project status report Oversee creation of RFCs as the project requires Management contact for Component resources deployed to the data center in support of project specific installation and deployment activities Manage project issues, resolve or escalate as appropriate Provide daily project schedule status of project tasks during installation and validate activities status Conducting “Operational Readiness” meetings with Service Delivery Group, PM and Leadership to facilitate equipment turnover into production. Gather finalized documentation for the Turnover to Production. Verify project documentation location for further use as the ongoing POC after Project Completion. Conduct client transition/hand-off meeting with PM, and CE. During Client Build Phase Attend Implementation Project meetings near the end of project Review and document Client devices and service levels Familiarize Client with Post-Turnover Service Request process Inform Client of SAM role in incident management Participate in Turnover to Production meeting When Client is in O&M Steady State (Production Go-Live) ( everything after the project has ended and the Client is in a steady state of production) Primary Client point of contact for Data Center services Understand Service Offerings/ CLINs and be able to provide information to the Clients Attend Client meetings, as required. Receive Client initiated Service Requests (SRs) Candidates must be able to get a security clearance, or be a US citizen. Top Secret preferred. No relocation.
            Education and Experience Required:

            Bachelor's degree in Computer Science, Engineering, Business, or related field or equivalent work experience. May have Master's degree in related field. Often holds entry-level certification(s) in work field. May hold intermediate-level certification(s) in work field. Typically 5+ years of relevant experience

            Knowledge and Skills Required:

            Typical skills include:
            · (strong) understanding of technology in direct responsibility
            · (developing) understanding of other technology sub-areas
            · General understanding of related technologies
            · (strong) Customer Service
            · General Project Management
            · (developing) Influencing Others
            · (developing) Customer/Vendor Management
            · (developing) Business Analysis
            · (developing) General Financial Management

            Critical Competencies to Drive Business Results:

            Business Execution & Performance Monitoring
            Actively monitors business performance to ensure effectiveness, adjust strategy as required, and identify investment returns

            Program Tracking and Reporting
            Continuously mines program data to assess overall contribution of program to business success

            Cost and Budget Management
            Establishes, tracks and enforces spending parameters to protect HP's business assets, and ensure their effective engagement

            Operations Building/Process Improvement
            Monitors, troubleshoots, and improves area-of-control operational processes to ensure optimum performance and practice consistency

            Outsourcing Methods/Processes
            Systematically uses Information Technology (IT) Outsourcing Methodology (ITOM) to coordinate activities and communications, and contribute to the achievement of desired results

            Client/Customer Relationship Building
            Demonstrates client-sensitive practices within the account(s) and internal gate-keeping within HP to support building strategic trusted advisor status

            HPS/BU Business Context
            Understands the market segments sold into, the business challenges addressed by HP Services (HPS)/Business Unit (BU) solutions, and HP's strategy for market penetration

            HPS/BU Solutions
            Understands HPS/BU solutions in area-of-responsibility- what they consist of, product roadmaps, key technology concepts, and the competitive landscape in which they are sold

            HPS Solution Interfaces
            Understands how services in area-of-responsibility fit within or interface with the sales of other solutions - HPS, other Global/General Business Unit (GBU)s, or HP's partner strategies

            Change Management
            Develops methods for supporting innovation and change across the organization

            Problem Solving
            Approaches problems in a rational manner using sound strategies that ensure comprehensive understanding and effective resolution

            Job - Services
            Primary Location - United States-Virginia-Clarksville

            Schedule - Full-time
            Job Type - Experienced
            Shift - Day Job
            Travel - No

            About this company
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            Hewlett-Packard Company, or HP, is a multinational information technology corporation headquartered in Palo Alto, California, USA. HP got...