Service Activations Technician
Mindlance - Washington, VA

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Job order - 3642885-1
Title - Service Activations Technician
Location Washington, VA
Duration - 03 Month
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Candidate will be taking calls from field techs, performing specific layer I, II III testing and diagnostics on data circuts and building test patterns


Deep understanding and ability to proficiently apply logical troubleshooting procedures to network services, top down. This requires the ability to manage through logical fault isolation throughout the network, to include network equipment, Carrier circuitry, CPE, customer wiring, and customer hardware and software applications.

Strong working knowledge of IP networking including VoIP, COS, QOS, and sub-netting across an MPLS network.

Practical working knowledge of voice products, PSTN architectures, and associated equipment (TDM circuitry, Class5 switching,

number portability, PRI, VoIP, 911, 800 services, voicemail, common termination types, and voice calling features).

Good understanding and knowledge of routing protocols such as OSPF, BGP, and RIP.

Strong working knowledge and experience of data networking, including: TCP/UDP, ICMP, ATM, Frame Relay, VPN, routing, bridging,

and switching.

Strong understanding of T1 and DSL loop technology, relative makeup, common applications, circuit composition, installation/repair

process, and fault isolation procedures.

Ability to read and interpret documents such as safety rules, operation and maintenance instructions, and procedure manuals.

Ability to write routine reports and correspondence. Ability to speak effectively to customers or fellow employees when resolving trouble reports. Possess telephony etiquette ability.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, decimal, binary and hexadecimal. Ability to compute rate, ratio and percent,and to draw and interpret bar graphs.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral diagram, or schedule form.

Must possess current valid state drivers license with a driving record that will meet company standards. Applicants

must pass a company background check for required access to various internal and external locations.


High school diploma or GED equivalent and an Associates Degree in Electronics or related field and a minimum of 3 years related

telecommunication experience and/or equivalent combination of education and experience. Knowledge of and certification on varies

switching, transport, and IP/Ethernet equipment. CCNA or equivalent preferred.

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