Service Administrator
Z&M Ag and Turf - Springville, NY

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Job Description:

Job Title:
Service Administrator

Department:

Service

Reports To:

Service Manager

Supervises:

None

Job Function:

Maintains accurate and on-time reports and records relative to the service department’s operation within the dealership through; opening work orders, processing warranty and Product Improvement claims, maintaining Service Department records, updating customer profiles, maintaining department accessories and supplies and preparing Technician efficiency reports.

Essential Duties:

  • Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until closed and invoiced.
  • Processes warranty claims, including computation of charges, submission and follow-up.
  • Maintains the service library with information that is current (e.g. files bulletins, manuals, video tapes, etc. under the direct supervision of the Service Manager).
  • Maintains Service Department filing and records.
  • Updates customer profiles using equipment, hours or other information from the customer work orders.
  • Maintains accessories and supplies together with preparing replacement orders.
  • Prepares Service Technician efficiency reports.
  • Fields internal and external customer inquiries to the Service Department.


  • Skills & Qualifications:
    • Basic knowledge of accounting practices
    • Ability to use standard desktop load applications such as Microsoft Office and internet functions.
    • Knowledge of office procedures
    • General understanding of mechanical/technical terms is preferred, but not required.
    • High school diploma or GED equivalent.

    John Deere - 12 months ago - save job - block
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