Service Advisor
Atlantic Detroit Diesel Allison - Piscataway, NJ

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Atlantic Detroit Diesel-Allison, LLC (Atlantic DDA) is engaged in the sale and servicing of diesel and alternative fuel engines, transmissions and related components, parts and accessories, for equipment serving various On-Highway and Off-Highway markets. Those markets include medium- and heavy-duty trucks, buses and coaches, fire and emergency vehicles, power generation systems, marine propulsion and support equipment (commercial and pleasure-craft), and construction and industrial equipment.

Our customers include: trucking companies, municipalities, transit authorities, bus companies, owner operators, ferry and commercial vessel operators, pleasure-craft owners, financial institutions, hospitals, and many others.

Atlantic Detroit Diesel- Allison is currently seeking a SERVICE ADVISOR for our Piscataway, NJ facility.

Responsibilities:
  • Assist service and parts customers via phone and in person with information regarding repairs on equipment in shop or in the field;
  • Coordinate repairs with shop and field techs;
  • Update customers with status of repairs;
  • Prepare and communicate quotations for parts and service;
  • Communicate with supervisors regarding repair status, technician performance and overall productivity;
  • Communicate with parts and warehouse to follow up on orders
  • Initiate and complete the repair order process.

Requirements
  • High School Diploma or equivalent;
  • Minimum of 1-3 years experience in a service department in the transportation industry
  • Great computer skills including AS400 and Microsoft Office. Familiarity with the following programs is desirable: Powernet, DDC Service Network, Allison Extranet
  • Ability to perform in a fast paced environment;
  • Excellent communication skills and customer service skills
  • Ability to multi-task and have great accuracy and attention to detail.

FAXES, EMAILS, AND PHONE CALLS WILL BE DISREGARDED. YOU MUST SUBMIT YOUR RESUME ONLINE.

Atlantic DDA is an Equal Opportunity-Affirmative Action Employer M/F/D/V


Minorities and Women are Encouraged to Apply