Service Advisor
Gwinnett Place Honda - Duluth, GA

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Gwinnett Place Honda

, located in Duluth, GA , is looking for Service Advisors with proven track record to join our team. www.GPHonda.com

Gwinnett Place Honda is a member of the Hendrick Automotive Group and provides a rare blend of outstanding leadership and a culture that is distinctively people-oriented. We offer you a professional working environment with continuous training and performance excellence as a team member of one of the largest and most successful privately held retail automotive groups in the nation. http://www.hendrickauto.com/

Summary:

Service Advisor is responsible for selling, identifying and documenting service, maintenance, and repair service for customers.

Requirements

Essential Duties and Responsibilities include the following. Other duties may be assigned.
  • Works with customer and technician to identify required maintenance.
  • Performs road test of customer vehicles.
  • Advises customers on necessary/suggested services.
  • Offers additional services and repairs to customers.
  • Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
  • Estimates cost of mechanical, electrical, or other repairs.
  • Enters itemized estimate on service order and explains estimate to customer.
  • Schedules appointments with customer.
  • Maintains Customer Satisfaction scores at or above designated standards.
  • Meets dealership’s standards for repair/order production.
  • Follows Safeguards rules and regulations.

Job Requirements

  • At least 1 Year A utomotive Retail Service Consultant experience preferred
  • Reynolds & Reynolds DMS Knowledge - preferred but not required
  • ASE Certification (C1) - preferred but not required
  • Proven track record
  • Strong record of positive Customer Satisfaction results
  • Team-oriented
  • Valid in-state driver’s license with good driving record
  • Submit to and successfully complete MVR, background check, and pre-employment drug test

Benefits Include

Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization. Our team members also enjoy a comprehensive benefits program including:
  • Medical and prescription coverage
  • Basic life insurance, 401(k) with company match
  • Employee Assistance Program
  • Employee discounts on vehicle purchases, parts and service
  • Paid-time-off
  • We also offer a group of supplemental benefit plans including dental coverage, short-term disability, long-term disability, supplemental life insurance and legal services.
  • Comprehensive employee recognition programs.
  • Continued training through Hendrick University and the manufacturer.
  • Opportunities for career advancement.

Hendrick Automotive Group - 12 months ago - save job - block
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