Service Associate
Winn Dixie - Pensacola, FL

This job posting is no longer available on Winn Dixie. Find similar jobs: Service Associate jobs - Winn Dixie jobs

(

Job Number:
13011464

)

Description

Service Team Member

Job Overview

The service team member will increase customer confidence and loyalty by providing accurate, fast and friendly customer service desk and media services in accordance with company guidelines, policies and procedures.

This role will satisfactorily resolve customer concerns or escalate them to appropriate level of management.

Primary Responsibilities

·

Provide continuous attention to customer needs; educate customers on self-

checkouts; greet, assist, and thank customers in a prompt, courteous and friendly

manner.

·

Address customer issues/complaints and resolve to full satisfaction of customer

immediately, within company guidelines while maintaining composure and

professionalism; appropriately escalate issues to management with a positive

attitude.

·

Coordinate daily store cash and accounting functions in accordance with company

guidelines, policies and procedures and management instruction.

·

Maintain knowledge of front end operations and stay current on changes in policies

and procedures in order to preserve and proactively support department service levels

and accountability.

·

Manage ACM lanes according to company standards and policies; ensure each self-

checkout lane is properly opened, appropriate reports are printed and cash

maintenance requirements are performed.

·

Troubleshoot problems with front end equipment through self-help icon on computer

desktop or by contacting the retail service help desk as needed.

·

Stock front end products; restock and use supply items efficiently to eliminate waste

and to maintain the lowest supply cost.

·

Exhibit professional telephone etiquette and ensure connection to the appropriate

department or team member.

·

Maintain confidentiality of information.

·

Put up discarded or returned merchandise.

·

Keep work area clean, orderly, and free from safety hazards; report faulty equipment

and hazards to management.

·

Perform cashier team member duties, as necessary.

·

Perform pricing duties, as necessary.

·

Notify management of abnormal customer or vendor behavior, team member theft,

customer shoplifting, unauthorized mark-downs, property defacement, or any action

that is illegal and/or against company policy or a possible security threat.

Perform other job-related duties as assigned.

Critical Competencies and Skills

People

Merchant and Brand

Business and Results

  • Builds Trusting & Loyal
Relationships

  • Contributes to Team
Success

  • Communicates with
Impact & Candor

  • Respects Individual
Differences

  • Earns Customer
Loyalty

  • Adapts to Change
  • Manages Work
  • Upholds Safety &
Standards

  • Clarifies & Achieves
Results

  • Gains & Applies
Knowledge or Skill

  • Displays Business &
Functional Knowledge

Minimum Qualifications

·

Must be at least 18 years old.

·

High school diploma or equivalent.

·

Must complete service training within sixty (60) days of position start date.

·

Compliance with all company policies and procedures.

·

Ability to read, write and speak English proficiently.

·

Ability to understand and follow English instructions.

·

Authorization to work in the United States or the ability to obtain the same.

Successful completion of pre-employment drug testing and background check.

High school

diploma or equivalent.

Preferred Qualifications

·

Demonstrate strong customer service communication skills, effectively addressing

and resolving customer concerns with positive business impact.

·

Possess a proficient working knowledge of office, front end systems and equipment.

·

Possess proficient computer skills.

·

Possess demonstrated skills in the ability to perform and deliver customer service

expectations.

·

Demonstrate good organizational skills.

High standard of integrity and reliability.

Environment and Physical Demands

Physical Requirements

Never

(N)

0%

Occasionally

(O)

1-33%

Frequently

(F)

34-66%

Continuously

(C)

67-100%

Task

Frequency

Additional Details (as necessary)

1. Standing

C

Surface Type(s):
Tile, concrete

2. Walking

F

Surface Type(s):
Tile, concrete

3. Sitting

N

4. Carrying

C

Up to 20 Lbs.

5. Pushing

C

Up to 20 Lbs.

6. Lifting

C

Up to 20 Lbs.

7. Pulling

C

Up to 20 Lbs.

8. Climbing

N

Height:
0 Ft.

9. Balancing

F

10. Stooping

O

11. Kneeling

O

12. Crouching

O

13. Handling

C

14. Fingering

C

15. Feeling

C

16. Crawling

N

17. Reaching

C

Level:
Waist/overhead, etc

18. Talking

C

19. Seeing

C

20. Hearing

C

21. Smelling

C

22. Repetitive movement

C

Of both hands and feet

Job location

Retail Grocery Location

Working Conditions

X

Inside

Outside

Cold

Heat

Wet/Humid

Safety Risk Factors:
Never

(N)

0%

Occasionally

(O)

1-33%

Frequently

(F)

34-66%

Continuously

(C)

67-100%

Risk Factor

Frequency

1. Loud Noise

O

2. Twisting of back and Neck

C

3. Slippery floor surface

O

4. Cluttered floor surface

O

5. Hazardous Equipment

N

6. Contact with sharp objects

O

7. Contact with Skin Irritants

O

8. Toxic Exposure (see MSDS)

N

9. Nuisance dust, fumes, sprays

O

10. Hazardous cleaning solutions

O

Schedules:
X

Varied

Day

Evenings

Weekends

Holidays

Machines, Tools, Equipment, etc

Scanner, scale, terminal, coupon dispenser, conveyor belt, bagging supplies, shopping cart and cleaning supplies and equipment.

Winn Dixie - 16 months ago - save job - block
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About this company
1,332 reviews
Fresh Opportunity awaits at your Winn-Dixie! We are one of the largest traditional supermarket chains in the United States serving...