Is responsible for proactive retail support/services/sales activities of telephone customer service by providing a one-stop shop approach. Provides effective, efficient and consistent service, which enhances the profitability of the bank's services to all customers. Assumes the responsibility of assisting customers with problems and/or inquiries regarding various accounts, electronic banking services, fraud and the sale of various retail products. Performs other related operational tasks associated with the department. Interacts with all MidWestOne Bank offices and departments in order to service the customer and exceed their expectations.
One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.