Service Center Analyst (Part-Time)
Bluestem Brands, Inc. - Eden Prairie, MN

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Position Summary:
Proactive monitoring and analyzing of the health and status of the production environment and network infrastructure.

Perform first level hardware/software problem analysis, identification, and resolution; execute problem documentation, escalation and notification procedures.

Work closely with internal support groups and external service providers to identify, resolve or coordinate the resolution of Network and System Application problems and issues.

Communicate issues and incidents to all levels of the organization as required.

Keep management apprised of all critical issues as per the escalation procedures

Monitoring of daily production batch jobs or other system processing

Required Skills

Application real-time transactions statuses

Windows servers

Network infrastructure

Monitor server and network outages

Process trouble tickets created by customers and other team members

Process and document alerts associated with job failures, successes, or other issues.

Create and maintain documents and procedures

Knowledge of Microsoft Windows Server, and ability to navigate, manipulate and troubleshoot in networking environments.

Experience working with a ticketing management tools

Experience working with monitoring tools

Perform tier 2 and 3 diagnostics, troubleshooting and problem resolution

Good Understanding of IP networking, and troubleshooting

Prior experience working in a NOC environment is preferred

Experience in Desktop troubleshooting, reimaging PC and Laptops

Required Experience