Service Coordinator Level 1
Mon Yough Community Services - McKeesport, PA

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I. BASIC FUNCTION:

The primary function of the Service Coordinator is to provide the person with serious mental health issues with professional assessment, service planning, service coordination, referral, re-evaluation services, crisis support and advocacy required for a safe and healthy community life which is manifested by stability in relationships, housing and employment. This is done in accordance with emerging mental health recovery principles. This position provides an essential recovery orientation.

II. SUPERVISORY STRUCTURE:

The Service Coordinator receives direct supervision from the Service Coordination Team Supervisor.

III. SPECIFIC RESPONSIBILITIES:

Be the "go-to" resource for the person served and their family.

Assure that there are effective "safety net" resources for the persons served.

Clearly communicate to the person what they can expect from the system and what the system will expect from them.

Assure there is periodic assessment and cross system planning to meet the needs while utilizing their strengths.

Prepare for, convene and facilitate service planning meetings and provide follow up after meetings.

Assure there is cross system coordination of services and that services are being provided.

Develop relationships that endure with persistent outreach even when there is reluctance to receive services.

Assist the person served in developing and using natural supports.

Be a persistent advocate for those served and give feedback on system problems. Advocacy includes providing information, removing barriers, creating options and resolving problems.

Provide a consistent positive outlook which encourages recovery and full inclusion in the community

Attend Agency, County and State training as appropriate and/or required.

Provide comprehensive assessment of consumer strengths and needs in all life domains.

Complete and implement strengths–based service plans that are based on Recovery Principles and identify strategies for service coordination involvement in the recovery process.

Actively participate as part of the treatment team and assume a leadership role in assuring coordination and continuity of care.

Provide crisis support including assessment for diversion from the most restrictive levels of care.

Advocate for consumer and/or family choice of services and active participation in his/her recovery process through education and training.

Utilize Recovery Principles in efforts to promote consumer self-management of illness.

Job Description – Service Coordinator 1

Provide advocacy for consumers involved in 302 and other involuntary proceedings such as guardianship and custody proceedings.

Maintain minimum required face-to-face contacts with consumers as per Pennsylvania Bulletin. Adjust frequency of contact as clinically appropriate.

Complete and document assessments, service plans, progress notes and other required documentation in timely manner.

Participate in 24 hour on-call rotation. Provide phone and face-to-face contacts after business hours. Is on site for all in-patient MH commitments. Ensures that all alternatives to hospitalization have been considered. Coordinates intervention when hospitalization is required.

IV. ACCOUNTABILITIES

Complete the responsibilities of the position accurately and efficiently.

Ability to describe program and communicate purpose of services to consumer/family in clear manner and clarifies case manager and consumer expectation of services.

Conviction about the capacity of people to grow and change.

Establish a respectful relationship with persons served to help them gain skills and confidence.

Effective use of assessment skill to determine client needs and appropriate interventions.

Ability to articulate clear measurable service plan goals that are identified by consumer/family and are reviewed and revised as consumer circumstances dictate.

Accurately complete all required documentation for service coordination services within the designated time frames.

Knowledge of all program policies/procedures.

Meet productivity standards.

Maintain professional boundaries and ethics.

Maintain appropriate dress and grooming for the position as determined by the supervisor.

Interact effectively with clients, families, clients’ treatment team, other staff and external contacts.

Analyze complicated issues and solve problems while involving supervisor appropriately.

Navigate, negotiate and advocate within multiple service systems on behalf of consumers while maintaining professionalism and amicable professional relationships.

Knowledgeable about crisis prevention and management strategies.

Comprehensive knowledge of mental illness and addictive disorder and best practice treatment modalities including psychopharmacology.

Ability to coordinate and communicate with client’s treatment team to effectively orchestrate continuity of care.

Ability to integrate CASSP, CSP, and Recovery Principles into all aspects of service delivery

Knowledge of theory based clinical skills that are effectively applied to supporting consumers’ recovery process (e.g. Motivational Interviewing, Cognitive Behavioral Therapy).

Develop and sustain expertise in approved specialization and provide consultation and support to co-workers

V. REQUIRED MINIMUM QUALIFICATIONS:

Bachelors’ Degree in social work, psychology, or criminal justice, or education for Child/Adolescent Service Coordination and 3 years of Service Coordination experience and Service Coordination certification.

Valid Pennsylvania Driver’s License, Act 33 and 34 Clearance.

Additionally, Child/Adolescent Service Coordination requires FBI clearance and current (less than 1 year old) Child Adolescent Needs & Strengths (CANS) assessment certification

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