Service Coordinator Supervisor
Philadelphia Corporation for Aging - Philadelphia, PA

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JOB OPENING

TITLE: SERVICE COORDINATOR SUPERVISOR-Long Term Care Options (LTCO)

DEFINITION: The Service Coordinator Supervisor (SCS) supervises a team of care managers and clerical personnel. This position involves administrative and clinical supervision, management oversight of specified resource allocations, assurance of team productivity standards, and the development and maintenance of professional relationships with service providers. The SCS assures the team’s delivery of quality services on a day to day basis. The SCS reports to an Assistant Director of LTCO.

QUALIFICATIONS:

Education:

Master’s degree, preferably in Social Work or a closely related discipline.

Experience:

Three years of combined casework and supervisory experience, including at least one year of supervisory experience, preferably in a social service setting.

Professional Characteristics/Skills:
  • Well organized and detail oriented with high energy level; able to manage a variety of projects simultaneously
  • Well developed interpersonal and communication skills
  • High degree of flexibility
  • Demonstrated leadership potential.
  • Strong problem-solving skills.
  • Must have current valid driver’s license and good driving record.
DUTIES AND FUNCTIONS:

a. Under the supervision of the Assistant Director, carries out all such activities as assigned to meet the goals of the LTCO department within the context of the larger agency mission. Supervises/coordinates the efforts of a service coordinator team to optimally meet the community-based, long-term care needs of disabled and chronically impaired older adults and to meet productivity and billing standards.

b. Assists the LTCO Management Team with planning/developing initiatives relative to the service coordinator process/function. Makes recommendations for continuous improvements in department-based policies and procedures.

c. Supervises and monitors the performance of staff through individual supervisory conferences, team meetings, case reviews, staff appraisals and other contacts as needed. Specific performance areas include quality of assessments, consumer contacts, consumer advocacy, judgment, problem-solving, documentation, caseload management, productivity standards and timeframes.

d. Reviews staff clinical and administrative documentation in Oracle and SAMS to maintain

clinical quality and timeliness.

e. Monitors staff compliance with automated systems and ensures consistent, current and accurate data input by supervisees. Remains current with system changes/upgrades through ongoing computer training and orientation.

f. Assures that staff is in full compliance with state standards and regulations applicable to LTCO, including Options and Aging Waiver requirements. Utilizes/reviews management reports to ensure team compliance with policies and regulations.

g. Works with the LTCO Management Team to identify on-going training needs for staff in the area of health care, social service delivery, and Service Coordinator and develops or arranges for training.

h. Participates in team-based case audits and reviews, and communicates findings for staff and program development purposes. Participates in department-based peer review process.

  • Monitors the delivery of services of contracted agencies, identifies patterns of problems with providers or barriers in service delivery systems and participates in supervisory-based interventions where necessary.


  • j. Assists with recruiting and hiring of Service Coordinator and clerical support staff in conjunction with Human Resources.

    k. Works closely and collaboratively with other PCA departments and staff to ensure that

    the goals of LTCO are met.

    l. Meets various reporting requirements as required or otherwise deemed appropriate by the Director of Long-Term Care Options.

    m. Provides back up to Service Coordinators for caseload management and on-call coverage by rotation during the workday.

    n. Assists in providing coverage for vacant supervisory positions.

    o. Other duties as assigned.

    PERFORMANCE EXPECTATIONS:

    Examples of performance measures:
    • Satisfactory monitoring reports
    • Satisfactory consumer satisfaction surveys
    • Stability, satisfaction of staff
    • Adherence to team-based workload management standards

    CUSTOMERS:
    • Consumers of home and community-based long term care services
    • Department staff
    • Subcontractor staff
    • PCA staff
    • General public

    STARTING SALARY : $42,034.00 TO $48,660.00 BASED ON EXPERIENCE

    POSITION OPENING : OPEN UNTIL FILLED

    FOR MORE INFORMATION ABOUT OUR CURRENT JOB OPENINGS AND

    TO SUBMIT YOUR RESUME PLEASE GO TO: WWW.PCACAREERS.ORG

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