A new era in roofing.
From our beginning in 2000, Tecta America embraced a new vision for the commercial roofing industry.
An industry where roof problems are viewed as business problems that needs to be solved–quickly and effectively.
Where horticulturists work side-by-side with solar finance experts.
Where customers reduce long-term costs through lifecycle roof management.
Where strong manufacturer relationships lead to more options and the best solutions.
Where talented personnel around the country can be called upon for any emergency, anywhere.
Where clients receive higher levels of quality, professionalism, safety, value and overall satisfaction.
And from this foundation would emerge a new, better kind of roofing company, fully equipped to meet the demands of today’s businesses. A roofing company that would establish a new blueprint for success and lead the industry in the new millennium.
At Tecta America, we are Roofing Redefined.
The Service Coordinator will answer incoming phone calls, monitor and respond to customer emails, schedule service requests, and create work orders. There will be regular communication via phone and email with all customers and internal operating units. There is a strong customer service focus in this role. This position reports to the Customer Solutions Center Director.
Responsibilities include but are not limited to the following:
Provide customer service to internal and external customers
Monitor email and process/respond accordingly
Schedule service work as requested by customers
Create, organize and maintain service work orders
Work in a team environment, but must also be able to work independently
Monitor a rotating on-call phone and schedule requests accordingly
Regular communication with operating units
Preferred candidate must be able to multitask in a fast paced environment. The current shift available is Monday through Friday 9 a.m. to 6 p.m.
Ability to multitask in a fast paced environment.
Strong attention to detail
Construction industry experience a plus
Proficiency in Microsoft Office Applications, including Word, Excel, & Outlook
Excellent communication skills both verbal and written
Ability to work in a team environment (frequent interaction with internal departments, operating units and customers)
Ability to work independently
3+ years’ experience working in customer service
Minimum high school graduate, preference will be given to Associates Degree
Tecta America Corp. - 12 months ago
Tecta America Corp., headquartered in Skokie, IL, is the largest commercial roofing company in the U.S., and provides roofing solutions nati...