Service Coordinator
University Research Co., LLC. - Bridgeton, NJ

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University Research Co., LLC (URC)
URC is a global company that works to improve the quality of health care, education and social services in the U.S. and around the world. We provide technical assistance and field research to strengthen health systems and service quality by empowering health workers to find and expand proven and locally appropriate solutions to critical problems. URC is dedicated to expanding access to high-quality maternal, newborn and child health services, preventing and reducing infectious diseases including HIV/AIDS, TB and malaria; and improving family planning and reproductive health education.

Established in 1965, our work spans over 30 countries around the globe. Our mission is to provide innovative, evidence-based solutions to health and social challenges worldwide. Please join us in carrying out our mission ( http://www.urc-chs.com/ ).

Division & Project Overview
Headquartered in Bethesda, Maryland, the Center for Human Services, the nonprofit 501(c) 3, affiliate of University Research Co. LLC, is a leader in language acquisition, adult education, and public health. In 1988, we expanded our offices to New Jersey where we have offered a variety of programs in Cumberland, Salem, and surrounding counties. Our program offerings range from English as a Second Language (ESL) instruction, support for disabled migrant and seasonal farmworkers, a referral network for women living with HIV /AIDS and Diabetes self-management classes and family literacy services.

Roles and Responsibilities:
The Service Coordinator position provides support to women living with HIV and AIDS as they manage their treatment regimen. The Service Coordinator will make sure that HIV positive women have timely and coordinated access to related or needed medical, social, or mental health services. Service Coordination activities will include liaison with various doctors’ offices, clinics, substance abuse treatment facilities, pharmacies, and other similar agencies. No direct clinical services are provided by the Service Coordinator, but this individual works with medical care providers to ensure appropriate care and follow-up for all women in the program. The Service Coordinator reports to the CHS Director in New Jersey.

The Service Coordinator will solicit supportive services such as counseling, crisis intervention and facilitate linkages for comprehensive care and support. Specific duties include, but are not limited, to the following:

· Complete intake process in which essential demographic information about the participant, the family, contact information, and medical status is collected, and an assessment of the participant’s needs (social, psychological, nutritional, economic, etc.) are recorded in the participant’s records, the participant signs a consent form and receives a client care notebook.
· Assess the comprehensive needs of each participant and develop an individual service plan as well as advise the participant and the participant’s family (and caregivers as appropriate) about services available to meet their continuing/changing needs.
  • Implement each participant’s service plan and monitor service delivery by coordinating with direct service providers.
· Network with area agencies and secure transportation to doctor’s visits, as needed.
  • Conduct periodic chart extractions, recording CD4 counts and viral loads for each participant or work with healthcare facilities to secure necessary information.
  • Use HIV acuity scales and guidelines developed by the Virginia Department of Health ( http://www.vdh.virginia.gov/epidemiology/diseaseprevention/HCS/CaseManagement/documents/CentralVAAcuityScaleInstructions.pdf ) to develop a system of regular contact and to periodically conduct assessments to target the appropriate intervention at particular times when each woman is especially at risk of not engaging in or falling out of care. Conduct home visits, as necessary.
· Establish and maintain updated case management records/files for each participant, complete with case notes and monthly reports.
· Work with Data Manager to ensure that accurate information on each participant has been entered into the project databases. Participate in data audits as needed.
· Make recommendations for participation in the WLWHA Advisory Group, which meets approximately 2-3 times per year to provide advice and consult on program implementation.
· Participate in periodic in-service trainings on HIV/AIDs, confidentiality and related subjects.
· Work with the Outreach Manager to organize and implement house parties, support groups and curriculum delivery.
· Work closely with the Outreach Manager, participate in recruitment activities as necessary and as assigned by the CHS Director.
· Work with evaluator to conduct follow up surveys, complete cost logs, and develop intervention manual.
· Contribute information to facilitate the writing of project reports.
· Perform, as assigned, other activities deemed appropriate by the CHS Director that will enhance participant services and achieve the project goals.

Minimum Qualifications:

Required Experience & Qualifications
Note: You must be eligible to work long term in the U.S. at the time of application without visa sponsorship.

· Ability to work with sensitive and highly confidential information.
· Track record of effectively working directly with patients.
· At least 4 to 5 years of experience in a similar position, public health environment preferred.
· A bachelor’s degree in Social Work, Nursing or healthcare related discipline.
· Fluency in English and Spanish is required ; must be bilingual.
· Familiarity with the Ryan White Act, HIPPA, and other laws governing confidentially in healthcare.
· Exceptional verbal, interpersonal, and written communication skills.
· Ability to prioritize and handle multiple tasks under tight deadlines.
· Keen attention to detail.
· Strong time management and organizational skills; demonstrated ability to work well independently and in teams.
· Knowledge of computer programs (word, excel, PowerPoint) and database entry.

* Must be able to provide own transportation to meet with participants.
* Must carry proper identification while conducting visits to doctor’s offices or participant’s homes.

University Research Co., LLC. - 16 months ago - save job - block
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