Location: San Jose, CA, US
Description Pitney Bowes Management Services (PBMS) provides on-site and off-site outsourced mail, print and document management solutions to the Fortune 1000, American Legal 200 and Federal Government agencies. PBMS is a division of Pitney Bowes Inc., a mailstream technology company that helps organizations manage the flow of information, mail, documents and packages. Our 33,000 employees deliver technology, service and innovation to more than two million customers worldwide. The company was founded in 1920 and annual revenues now total $5.6 billion. More information is available at www.pb.com or http://www.youtube.com/pitneybowesinc . This is a full time position based at a client site in San Jose, CA. The Site Supervisor will be responsible for all aspects of operating day-to-day services at a client site and supporting the on-site non-exempt PBMS team. In order to achieve these objectives, the Site Supervisor will be expected to maintain a high level of client contact and customer satisfaction (SLA attainment) and develop site personnel to meet or exceed customer and PBMS objectives. On site services include mail, guest services, copy/print, distribution.
Coordinate workflow within the team, including prioritizing jobs and delegating duties to associates. Planning & organization - focus resources on critical needs. Define plans and actions consistent with business needs. Organize initiatives to achieve optimal results and critical timelines.
Position may require Site Supervisor to perform site activities due to unanticipated volume increases, staffing coverage issues and/or special project needs requested by clients.
Quality/Workflow compliance - demonstrate commitment and enthusiasm and utilization of quality tools to drive SLA attainment and exceed client expectations. Ensure service levels are clearly communicated, understood, and performed by on-site staff.
Coaching & counseling - create a positive atmosphere of professionalism and support. Provide honest and timely verbal and written feedback to employees; address performance issues with directness and sensitivity with guidance from manager and human resources.
Administrative - Performs administrative tasks, provides volumes/billing inputs to one-up Manager, and other assigned duties in a timely manner. Ensures adherence to company policies and guidelines, safety & security procedures.
Personnel Management - Performs all functions in HR Access to include time and payroll authorization, training approval and vacation approval. Duties also include hiring and termination authorization, annual reviews and merit increase actions, with approval from HR and/or one-up manager.
Utilizes technology to perform tasks efficiently and demonstrates the ability to communicate effectively both orally and written.
Understands basic information on core PBMS service/solutions offerings to work effectively with Manager - Client Services in generating leads for site growth and competitive take-aways. This is a short-term position with the Company for a maximum of two years. All interested individuals must apply online. Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace. Women, Minorities, Individuals with Disabilities and Veterans are encouraged to apply. PBMS offers excellent benefits including Medical, Dental, Time Off with Pay, 401K, Tuition Reimbursement, and much more. Qualifications · Proven leadership experience required; minimum 2 years of supervisory or management experience · Management experience in multi-service (i.e. mail services, guest services, copy services, shipping/receiving, distribution, etc) · Minimum of 2 years customer service management experience required · Effective customer relationship building skills · Effective written and verbal communication skills; proven analytical skills · Excellent planning, prioritization and organizational skills · Proven experience in high volume/fast paced environment · Ability to resolve issues without management supervision · Computer proficiency in email environments, MS Word/Excel or similar programs · Willingness to work "hands-on" in the operation · Accountability a must · Ability to administer all applicable Company policies and safety regulations · Ability to lift and/or move items up to 40 pounds with or without accommodations · Ability to sit, stand, and/or walk for long periods of time with or without accommodations · Willingness to submit to a pre-employment drug screening and criminal background check
Pitney Bowes - 16 months ago
Pitney Bowes has a measured approach to managing mail. The world's largest producer of postage meters, the company also makes other...