Location: District of Columbia, US
Description Pitney Bowes Government Solutions is a division of Pitney Bowes, Inc., a strong company with an 80+year history in mailing that expanded into all aspects of document management. PBGS provides business services to the federal by focusing on solutions through technology, processes and people. PBGS lets customers focus on growing their businesses while our teams support their operation. In short, we handle the administrative responsibilities of a business - managing a company's mail and distribution center, running a copy center, and more. PBGS also offers other business solutions, including high-volume print and production mail, records management, desktop publishing, electronic documents, and business recovery services. At PBGS, our first priority is our customers. They are our reason for being in business and we must work everyday to exceed their expectations. By understanding the customers needs and delivering quality results every time, PBGS employees keep customers satisfied every day. As a General Supervisor you will be responsible for all aspects of the contracted site services and the on-site PBGS team. In order to achieve these objectives, you will be expected to maintain a high level of client contact; develop site personnel, and maintain a cost effective and profitable site operation. Key responsibilities include:
Establish direction & goals - share vision of company goals with employees; set achievable but demanding goals that are linked to the objectives of the client and PBGS
Coaching & counsel - create a positive atmosphere of professionalism and support; provide honest and timely feedback to employees; address performance issues with directness and sensitivity
Recognize & reward performance - provide fair and honest performance evaluation; reward employees for innovation, risk-taking, excellent performance and exceptional efforts to satisfy both internal and external customers
Build commitment/leadership - establish an atmosphere of trust and support; set a model for employees that reflects the highest ethics, integrity and standards of excellence
Managing diversity - demonstrate commitment to company efforts to achieve a diverse workforce; demonstrate sensitivity in cross-cultural communications
Judgment & decision making - make sound and logical decisions without unnecessary delay that prove to be correct and effective
Planning & organization - focus resources on critical needs; define plans and actions consistent with business needs; organize initiatives to achieve optimal results and critical timelines
Quality management - demonstrate commitment and enthusiasm for quality to exceed client expectations; ensure service levels are clearly understood With the right attitude and the will to perform job functions accurately and effectively, PBGS offers a tremendous opportunity for you -- the chance to succeed with a solid, stable company that provides world-class services to the top companies in the U.S. and abroad. Qualifications PBGS is currently seeking a customer service oriented and career-minded and able to work in a fast paced production environment. The ideal candidate must be able to demonstrate the following qualifications:
Undergraduate degree preferred
Proven leadership experience required; minimum 2 years preferred managing employees
Management experience in multi-service environment; minimum 2 years preferred
Effective customer relationship building skills
Effective written and verbal communication skills; proven analytical skills
Excellent planning, prioritization and organizational skills
Proven experience in high volume/fast paced environment
Ability to resolve issues without management supervision required
Computer proficiency in email environments, MS Word/Excel and similar programs
Relevant certificates a plus
Pitney Bowes - 10 months ago
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