Service Desk Analyst
BEAR Data Solutions, Inc. - Mountain View, CA

This job posting is no longer available on Dice. Find similar jobs:Service Desk Analyst jobs - BEAR Data Solutions jobs

BEAR Data Solutions, Inc. a global IT services provider with 11 offices throughout the U.S. and around the globe, helps enterprise clients design, optimize, maintain and support mission-critical IT infrastructures. By combining expert engineering resources, best-of-breed technologies, and superior customer service, BEAR Data delivers high-performance IT solutions and services including cloud, virtualization, unified communications, networking, storage, database, security, managed services, wireless, staffing, and support contract management Title Service Desk Analyst Job Location Mountain View, CA Job Description Our customer is seeking a Service Desk Analyst that is responsible to help Employees with all facets of the corporate computing environment.

Responsibilities Ability to troubleshoot software, hardware and connectivity issues remotely Ability to understand articulate root cause on customer issues Experience with installation, upgrade, and maintenance of software, hardware, and peripherals Familiarity with encryption and security tools and triaging within this environment Assist customers in gaining access to various systems and servers Provide support for remote employees using Citrix environments, VDI machines, and AvayaCisco telephony Setup and maintain shared mailboxesdistribution lists in Exchange Distribute and patch software using Casper and LANDesk technologies Communicate call trends and challenges in daily team meetings The ability to take on small projects from start to finish Keep Knowledge Base and process documentation up-to-date. Work closely with the team to resolve or properly close aging tickets. Manage the individual and ticket queue for the team Ensure the highest level of customer satisfaction. Passionate about providing excellent customer service and follow-thru to completion Good problem solving, diagnosis and troubleshooting skills Ability to communicate technical issues in non-technical terms Ability to work independently and within a team Ability to work with cross functional teams Qualifications Prior Service Desk or Desktop Support experience required One year of desktop based hardware support experience preferred Familiarity supporting Mac OS X Windows 7 Familiarity supporting VPN issues Familiarity with wired and Wi-Fi Networking bound to Windows Active Directory Familiarity with Exchange, AD, Software Distribution Systems, and related technologies To apply please send your resume .

Someone with Mac OS, Windows 7, Wi-Fi Networking, Windows Active Directory