Service Desk Analyst
Hobart Service - Troy, OH

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As the first point of contact for Incident Resolution and Service Requests, the Service Desk Analyst is the face and voice of the IT department. The goal of a Service Desk Analyst is prompt and professional resolution of requests in a fast paced, highly multitasked environment. Professionalism, customer service, multitasking, well written, well spoken, and rapid incident resolution are skills and traits of a promising candidate for this position.

Business Specific Respon sibilities:

• Provide 1 st level support and tracking for PC hardware and software related issues.

• Troubleshoot routine PC issues independently with little or no supervision.

• Work with different levels of the Technical support team to escalate more complex issues for resolution.

• Provide Windows Active Directory user maintenance.

• Identify areas for system improvements and upgrades to the IT Service Desk

Service Desk Analyst Job Requirements

Minimum Qualifications :

Associates Degree in MIS/Business or related field, or equivalent experience.

3+ years working with Windows XP Pro, 7 and Microsoft Office suite software.

Excellent interpersonal and communications skills.
Excellent multitasking skills.

Preferred Qualifications:

Experience with Microsoft Active Directory user maintenance.

Experience with Windows 7 Operating System.

Experience with Dell PC and Laptop hardware.

Experience with Wireless Networking 802.11 b/g and Cellular.

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