Service Desk Analyst
Univita Health - Woodbury, MN

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It’s the new age of independence. And it’s changing the way we live.

UNIVITA is dedicated to helping people live and age with independence. By providing a single place to find and manage resources which support independent living, UNIVITA makes it easier to access care and to age safely at home.

This is your opportunity to join an innovative company with a culture that promotes compassion, trust and accountability.


In this position you will play a key role processing help desk requests from internal or external clients, troubleshooting data connectivity issues, and general computer-related issues as well as user access requests.

RESPONSIBILITIES · Provides basic technical assistance, support, and advice to onsite and offsite end users for hardware, software, and systems.
· Using script and detailed instruction, resolves computer software and hardware problems of users.
· Serves as a contact for users having problems using computer software, hardware, and operating systems.
· Determines whether problem is caused by hardware, software, or system. Escalates issues as necessary.
· Answers questions, applying knowledge of computer software, hardware, systems, and procedures. Follows up as necessary to ensure problem resolution.
· Demonstrates the capacity to manage changing priorities and ambiguity while remaining calm and controlled.
· Conveys information of a technical nature to non-technical audiences. · Sets up new users in Active Directory and ensures that all of the necessary security for the users are in place (RSA is a security piece).
Univita offers a competitive and complete benefits package.

TO LEARN MORE ABOUT US visit (EOE/AAE m/f/d/v) Key Words: Technical, support, customer service, IT problem solving. Blackberries, laptops, information technology, RSA, active directory, operations, desktops
· High School diploma or equivalent required
· 1+ years experience professional, technical, customer support experience in a corporate environment supporting hardware and software for at least 100 users remotely
· Knowledge of IT operations and workflow processes/procedures
· Experience supporting Windows environment, Office Professional, and Citrix desktop
· Experience supporting desktops, laptops, Blackberries, printers, scanners, copiers and other peripherals
· Knowledge of VPN and Remote Access and PC imaging processes
· Knowledge of Active Directory, RSA, Exchange and basic Windows administration
· Ability to type 45 wpm