Orrick currently has an excellent opportunity in our Global Operations Center in Wheeling, WV for a Service Desk Specialist II .
Thursday & Friday 11:00 p.m. to 9:00 a.m. and Saturday & Sunday 9:00 p.m. to 9:00 a.m.
The Service Desk Specialist II , under the direction of the Manager Service Desk Operations, provides front-line telephone support to attorneys and staff on all Firm computer systems including hardware and software. As part of a 24x7 team, the specialist will support Orrick's global customer base by following defined Service Desk processes - answering Service Desk calls, troubleshooting and resolving all problems reported, installing software, and tracking all calls in ServiceNow. Additionally, the specialist will be asked to work on special projects as defined by the Mgr. Service Desk Operations. We are a collaborative, metrics-driven team and are continually looking to improve our processes.
The position requirements are a solid understanding of and experience with Microsoft WIN 7 including installation and configuration of Windows 7 desktop, configuration and administration of related desktop services, and use of Microsoft Office 2007 applications.
Associate or Bachelor’s degree preferred, with three to five years related experience. At least one Microsoft Office 2007 MOS certification (Outlook, Powerpoint, Advanced Word, Advanced Excel) required; additional certifications (A+, MCP, MCSE, HDI) preferred. Fluency in Italian, French, Russian, Japanese or Chinese preferred. Excellent written and oral communication skills, good organizational skills and follow through are a must. This is a non-exempt position.
Orrick offers a friendly work environment, competitive salary, and excellent benefits.
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No phone calls please.