Service Desk Specialist
Taos - Boise, ID

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Work with customers via online helpdesk system, telephone and remote support tools to diagnose technical issues related to PC operating systems, applications, network, servers, and peripherals
  • Perform resolution and tracking of incidents with network, servers, PC operating systems, applications, and peripherals in accordance with IT Service Desk procedures.
  • Perform security administration functions for user access, data access, and remote access.
  • Provide technical support and training on operation and maintenance of PC*s and peripherals in accordance with company procedures and policies.
  • Document all incidents, outages, status, and resolutions in problem management tool in accordance with IT Service Desk procedures.
  • Create, add, and maintain documentation in knowledge database, including problem determination, resolution, and escalation procedures.
  • Issue timely, accurate, and professional company-wide notification regarding incidents impacting the user community. Communicate status of incidents to end-users, IT groups, and IT management in accordance with priority and IT Service Desk procedures.
  • Proactively utilize IT resources to remain current with technology used in the company IT environment.
  • Complete other duties or tasks as assigned by the Director of Service Desk Operations.
  • Skills, Requirements, and Working Conditions:
    • Associates degree or technical school specializing in Information Technology or equivalent combination of experience and high school diploma or equivalent.
    • Minimum 2+ year experience in an IT Helpdesk environment or relevant work experience.
    • Full time positions must have previous lead experience
    • CompTIA A+ Hardware/Software Certification
    • Preferred Certifications: CompTIA Network + Certification. Successful completion of CompTIA Network+ certification is required within 6 months of employment or promotion at this classification.
    • Ability to communicate effectively both written and verbal. Ability to convey ideas in a logical order and professional manner.
    • Ability to analyze and diagnose technical problems utilizing documentation, tools, and knowledge database.
    • Ability to multi-task effectively, remain detail oriented, and maintain composure in a fast paced IT environment.
    • Logical thought process and the ability to learn new systems, concepts, and procedures.
    • Excellent customer service skills and ability to work with others. Must demonstrate professionalism and courtesy in all customer interaction and be able to work unsupervised.
    • Advanced knowledge in the use of PC technologies and Microsoft Office (including Word, Excel, PowerPoint, etc.), Microsoft Outlook, Microsoft Exchange, and web browser.
    • Advanced knowledge of PC concepts, principles, maintenance and operation.
    • Must be able to work various shifts as requested or scheduled which may include weekends, evenings, and holidays.
    • Must be able to perform *on-call* support as scheduled which may include weekends, and holidays.
    How to Apply: Attach your resume (Word or PDF format) to lhoward@taos.com .

    Taos is an equal opportunity employer. Our competitive package includes health and vision insurance, dental reimbursement plan, 401k, holiday, vacation and sick time.

    Taos - 16 months ago - save job - block
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    About this company
    3 reviews
    In the late 80's, Taos' founders, Ric Urrutia and Alexis Tatarsky, were working together as UNIX engineers at Apple Computer. They often...