Service Desk Technician
ECCO Select - Kansas City, MO

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Our Client has an immediate need for a Technical Support Technician.

Job Description:
Provide level I end-user technical support for UMB's computer systems by supplying UMB associates with accurate solutions and support to ensure user productivity.
Respond to internal inquiries and requests for technical support.
Record all contacts, troubleshooting steps, and resolutions into the MIS Service Desk Management tool.
Responsible for diagnosis, resolution, and documentation of hardware and/or software problems in a timely and accurate fashion.
Responsible for data entry functions and system documentation
Provide end-user support where required.

Other duties as assigned.

Knowledge & Skills:
Must have a thorough understanding of email systems, Calendars, browsers, and remote access, client anti-virus protection. Familiar with group policies, and administrative rights
Working knowledge of centralized management tools like LANDesk, SMS or System Center
Working knowledge of Networked PC, printer troubleshooting and current Microsoft OS and Office applications
Good written and oral communication skills

Ability to function effectively within a team-oriented environment
Willingness to work varied schedules
Working knowledge of LAN (Ethernet, TCP/IP) and WAN (DS-3, TCP/IP) design
Ability to follow and enforce the defined UMB Change Management practices

Associate’s degree in Computer Science or related curriculum

ITIL Foundations Certification

“ECCO Selectis an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans”

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