Service Engineer
Matsuura Machinery USA Inc - Saint Paul, MN

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(MMU- 008)
Reports To: Service Manager
Job Reference Code: MMU-008
Job Type / Location: Full Time / Office and travel
Salary/Hourly: Hourly

Field Service Engineer to be part of Customer Support Department and be responsible for the installation, maintenance, trouble shooting, and repair of Matsuura Machining centers at customer locations.

Position primary responsibilities:
  • Installing/training, providing technical knowledge and troubleshooting at the customer’s facility
  • Providing a communication link between the customer, US HQ and Japanese HQ
  • Creating and developing procedural documentations
  • Using and understanding the customer support computer system
  • Supporting the Product Specialist on rotation basis
  • Supporting the Knowledge Products team as subject matter expert
Required skills and knowledge:
  • Experience with FANUC is must. Yasnac and/or Siemens experience is a plus
  • Must be able to install, maintain, trouble shoot, and do repairs down to the boards and be able to:
1. Replace ball screws, motors, and cartridge spindles
2. Use ladder and diagnostic functions on all controls
3. Align and adjust tool and pallet changers
4. Scrape ways
5. Repair spindle bearings, saddles, pallet changer gearbox, and tool changer gearbox

  • Strong knowledge of electronics electro-mechanical skills (motors, drivers, transformers) and specialized field such as machine tool manufacture
  • Technical knowledge and logical troubleshooting across team product line
  • Knowledge of New Machine Tools, Used Machine Tools, Turnkey Solutions Tooling Accessories, and service parts
Required experience and education:
  • BS in Technical Degree (Electrical or Mechanical)
  • 2+ years of experience repairing and maintaining CNC controlled equipment
  • Strong communication skill in verbal and written
  • Excellent customer service skills with a positive attitude
  • Knowledge of Microsoft Word, Excel, Outlook
  • Must pass a criminal background check and drug test
Must be a self-starter and able to work with minimal supervision

Please send your cover letter and resume to

Matsuura Machinery USA Inc. is an Equal Opportunity Employer