Service Engineer
Solid State Logic - New York, NY

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Summary of Role
The successful candidate will work as part of a team delivering world class technical and operational support to both our end users and our network of distributors in North and South America. The role would ideally suit a self-motivated individual who enjoys a dynamic environment, travel and with an interest in extending their knowledge and skills.

Responsibilities
  • On-site system commissioning
  • On-site operational training
  • Field service support and on-site repair
  • In-office telephone and email support
  • Promotion of our post-sales services and upgrades
  • Preparation and maintenance of our demonstration equipment

Key Qualifications and Experiences
  • Excellent problem solving skills with the ability to think laterally
  • Flexible schedule and ability to travel at short notice
  • Good verbal communication skills
  • Ability to prioritise and work under pressure
  • Strong interpersonal skills and customer-focus with an understanding of the sensitivities of working on site and when providing remote support
  • Aptitude for self-learning and efficient integration of new information
  • Team oriented individual with the ability to work under own initiative and accept accountability
  • Competent to a high level of computer literacy
  • Able to manage multiple tasks simultaneously

Desirable
  • A degree or equivalent qualification in electronic or audio engineering
  • Experience in studio, broadcast or live sound

thomasj@solidstatelogic.com

Solid State Logic - 24 months ago - save job