Service Engineering Technician
Carestream Health - Rochester, NY

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Carestream Health is looking for a talented Service Engineering Technician.

Service Engineering provides technical service leadership and support for Field Engineers and Customers of our products. The work will include x-ray imaging testing of new digital radiographic detectors. The Engineering Technician will also support projects for digital radiographic capture programs within Carestream Health.

  • Maintain the DRX/DR Service lab and test equipment
  • Functional test and perform minor repairs on detectors and other DR parts
  • Document failures into a database and generate reports.
  • Follows the flow process to assure the detectors are repaired and returned timely, provide input and recommendations to drive continuous improvement
  • Maintain detector databases, keep them updated with the detector location/status
  • Verify Entitlement with Customers and OEM(s)
  • Open and close calls to track hours for billing purposes and engineering analysis
  • Communicate with OEM to generator/receive RA #’s for those that need to be returned. This would include verifying CSH entitlement with OEM.
  • Identify and drive key issues to corrective action and lead on going activities to reduce service costs
Required Skills / Experience:
  • 5 plus years of proven Strong Electro – mechanical troubleshooting skills and problem solving
  • Associates Degree in Electrical Engineering or similar training via US military
  • Strong computer skills: load software, manipulate folders, save images
  • Proficient in MS Project, Excel, Word.
  • Must be self-motivated and results oriented
  • Strong organizational skills, ability to present data in a clear and concise manner
  • Ability to prioritize and manage multiple tasks and projects

About this company
22 reviews
Carestream Health gets the picture. The company develops and sells imaging products to help dentists, doctors, and scientists take, process,...