Service Manager
BarclayCard - Delaware

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Job Type



Unposting Date


Jan 10, 2013


Feb 10, 2013


Headquartered in Wilmington, Del., Barclaycard US creates customized, co-branded credit card programs for some of the country's most successful travel, entertainment, retail, affinity and financial institutions. The business employs 1,300 associates.

Barclaycard, part of Barclays Global Retail Banking division, is a leading global payment business that helps consumers, retailers and businesses to make and accept payments flexibly, and to access short-term credit when needed.

The company is one of the pioneers of new forms of payments, and is at the forefront of developing viable contactless and mobile payment options for today and cutting edge forms of payment for the future. It also issues credit and charge cards to corporate customers and the British Government. Barclaycard partners with a wide range of organizations across the globe to offer their customers or members payment options and credit.

Barclaycard operates in the United States, Europe, Africa and the Middle and Far East.

Key Accountabilities:
Accountable for the operational delivery of technical operations services to Barclaycard US.

Implement and manage SLAs for all technology services.

Establish continual service improvement plans and roadmap.

Create OLAs for tech to tech service offerings.

Manage and oversee global alignment and integration activities.

Create business case.

Track progress against established milestones.

Provide executive reporting.

Meet with business on a regular basis to review services and associated SLAs.

Create and maintain comprehensive scorecards and reporting of key IT services.

Manage services to budget.


Strong communications and presentation skills


Excellent tactical and strategic management skills.

Strong analytical abilities.

Must work well either independently or as part of a team.

Excellent organizational and planning skills.

PMP preferred.

Bachelor's degree or equivalent work experience.