Service Manager_Container Handling Equipment
PALFINGER - Trenton, NJ

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16.10.2013 PALFINGER American Roll-off is seeking a Service Manager servicing all our North American dealers for container handling equipment, based in our Trenton, New Jersey facility!

ESSENTIAL RESPONSIBILITIES
  • Responsible for all documentation of Palfinger container handling equipment, including but not limited to operator manuals, spare parts books, service manuals.
  • Maintain the online library (PATIS) of all technical documentation for Palfinger container handling equipment.
  • Review and decide all warranty claims from both dealer customers and retail customers.
  • Perform Palfinger University training classes for installation and service
  • Provide technical support to dealers, primarily on the phone
  • Provide installation training support for new dealers on first installs
  • Generate weight distributions for new quotes and projects
PROFILE
  • Strong sales personality with a CAN-DO attitude
  • Engineering background, with a very good understanding of mechanical, hydraulic and electrical systems
  • Service oriented with an outstanding passion for service
  • 7-10 years experience in a strong service and technical environment
  • Very well organized, working independently
  • Successful track record in managing a service department/service territory
  • Computer savvy, capable of efficiently applying state-of-the art service applications and tools
  • Strong communicator applying a wide variety of communication channels to customers.

Salary will be commensurate with experience and will include an incentive bonus plan. PALFINGER offers an excellent benefits package.

Interested applicants should e-mail their resume to hr@palfingerna.com