Service Now Administrator
Zynga - San Francisco, CA

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Act as primary ServiceNow administrator

Work with IT groups/teams to develop business requirements around ITSM processes

Design and implement technical solutions within ServiceNow

Develop and maintain UI forms, fields, notifications, workflows and javascript server/client code

Maintain LDAP integration and user configurations

Maintain regularly scheduled data imports from internal systems

Develop and maintain our Single Sign-On integration
Provide regular status updates to ITSM team


Bachelor’s degree in Computer Engineering, Computer Science, MIS, or related field

2+ years in Javascript and other scripting languages

5+ years with HTML and CSS development

2+ years with ServiceNow administration and development preferred, including knowledge of form development, server and client scripting, and workflow administration

Experience with ITIL, ITSM, Service Desk environments

Experience with SQL databases and queries

Experience with LDAP and AD environments preferred

Strong attention to detail, design, layout, and customer experience

Strong ability to translate business requirements into technical solutions

Zynga - 21 months ago - save job
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