Service Operations Coordinator
Tennant Company - Minneapolis, MN

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This role is responsible for providing analytical support in the fleet management process, helping to ensure achievement of service representative productivity goals and financial cost containment objectives.

Essential Job Functions:
  • Coordinating installation process of GPS system on fleet vehicles
  • Collecting vehicle operational data to analyze and produce reporting
  • Communicating data to internal functional groups by providing routine updates/reporting to field leadership
  • Communicating extensively by telephone and in writing with field leadership to discuss identified trends
  • Participating in cross-functional teams to address issues that may be identified as a result of data collection
  • identifying and leading implementation of opportunities for system improvements
  • Providing a variety of administrative staff support services
  • Administering and developing programs, projects and or processes specific to the operating unit served
  • Assisting fleet department in project work as time permits
Required Skills Required Competencies:
  • Customer-service experience demonstrating proven ability to communicate professionally with internal associates
  • Proven track record in suggesting and following improvements to standard operating procedures (SOPs) and work processes
  • Self-starter
  • Logical and analytical problem solver
  • Excellent organizational and administrative skills, including:
    • Demonstrated ability to multitask and appropriately prioritize tasks to meet designated timelines
    • Demonstrated ability to communicate clearly, concisely, and professionally, both verbally and in writing
    • Demonstrated expertise in Microsoft Office (Word, Excel, PowerPoint)
  • Ability to:
    • Work independently and with diverse individuals and teams
    • Set and meet timelines according to business needs
    • Maintain confidentiality in all business matters
Required Experience Required Education and Experience:
  • Associates degree or higher in a relevant field (e.g. Business), OR 5 years' equivalent work experience in a related field
  • Knowledge of or experience with validated computer systems/databases
  • Experience developing effective presentations

About this company
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Tennant Company (Tennant) is engaged in designing, manufacturing and marketing solutions that create a cleaner, safer world. The...