Service Order Coordinator
WinnResidential - Camp Lejeune, NC

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Location of Position: Camp Lejeune, NC

Title of Position: Service Order Coordinator

Statement of the Job:

Primary responsibility is to assist with the overall operation of the maintenance service call functions and preventative maintenance program.

Reporting Relationships:

In absence of Service Request Manager, reports to other maintenance managers. Supervise service order dispatchers.

  • Receive and record service requests for residents. Disburse requests to maintenance supervisors.
  • Answer phones and accept service calls.
  • Perform data entry duties for all service calls.
  • Maintain YARDI database to ensure data is accurate and up-to-date. Ensure accuracy of database and oversee dispatcher’s scheduling.
  • Enters maintenance service orders and reconciles service hours on YARDI.
  • Perform duties of administrative coordinator and COM coordinator as needed.
  • Manage preventative maintenance program.
  • Investigate complaints
  • Generate reports as required and maintain accurate filing system
  • Provide excellent customer service to both internal and external customers.
  • Wears the prescribed uniform at all times during work hours
  • Promote and practice incident-injury free (IIF) and sustainability
  • Adhere to company policies and procedures
  • Perform other duties as assigned
Qualifications and/or Experience:
  • High School diploma or equivalent required
  • Excellent verbal and written communication skills
  • 1 to 3 year(s) trade experience, formal, apprentice, or work related training.
  • Working knowledge of computer applications, including Word, Excel, Power Point and Outlook. Yardi knowledge a plus.
  • Ability to multi-task and adapt to change in priorities
  • Strong attention to detail
  • Valid driver’s license
  • Acceptable background checks
  • Negative drug test results

  • Monday-Friday 8:00 a.m. - 5:00 p.m. with Saturday hours a possibility. Position may include overtime if necessary.

WinnCompanies is a Drug Free Workplace and Equal Opportunity Employer.

Generous Benefits!!

No phone calls please.

About this company
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