01320 SERVICE ORDER DISPATCHER
This position receives, records, and distributes work orders to service crews upon customers' requests for service on articles or utilities purchased from wholesale or retail establishment or utility company, records information, such as name, address, article to be repaired, or service to be rendered, prepares work order and distributes to service crew, schedules service calls and dispatches service crew. The Service Order Dispatcher calls or writes the customer to insure satisfactory performance of service, keeps record of service calls and work orders, may dispatch orders and relay messages and special instructions to mobile crews and other departments using radio or cellular telephone equipment.
Full Knowledge of the job. Substantial acquaintance with and understanding of general aspects of the job with a broad understanding of the detailed aspects of the job.
MIN EDUCATION & EXPERIENCE:
High School diploma or equivalent and 2 years of related experience.
Knowledge of Microsoft Office programs
Experience with IBM Maximo or similar CMMS
Ability to multitask and prioritize tasks
May include distribution and accountability of materials in CMMS
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