Service Order Processor III
Test & Measurement Fluke - Phoenix, AZ

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Fluke Corporation is the world leader in the manufacture, distribution and service of electronic test tools and software. We are a dynamic market leader with sound financial health. Fluke has achieved the number one or number two position in every market in which it competes. The Fluke brand has a reputation for portability, ruggedness, safety, ease of use and rigid standards of quality. A wholly owned subsidiary of Danaher Corporation (www.danaher.com), Fluke is a multi-national corporation headquartered in the greater Seattle area. We offer an entrepreneurial environment that is team-centered, customer-driven, quality-focused, and growth-oriented. It is driven by the phenomenally successful Danaher Business System. Working at Fluke gives you access to a robust career development process and challenging, “stretch” opportunities.

Description

Job Purpose:
Processes Service domestic and international orders, expedites orders, tracks, performs telephone support, monitors contract commitments, and processes returns. Maintains customer files and tracks order status. Reviews orders for correct price, part number, quality requirements and quantity. Regularly produces or assists with production of service reports.

Primary Responsibilities: (between 4-6 responsibilities)

Assigned responsibility for countries and/or accounts. Process, expedite and coordinate customer orders (oral and written) from pricing request through completion. Prepare documentation and ensure compliance with regulations. Perform specific activities and processes particular to assigned application. Provide quality responses to, delivery, price, commission, new product inquires, and requests for assigned accounts or countries. High degree of cross training required.

Coordinate internal questions, concerns, issues, and processes with appropriate organization. Provide services where appropriate and develop partnerships to ensure customer satisfaction. Acts as an information source on customer order processing and/or service policies and procedures. This is a critical customer contact position that requires strong oral and written communication skills including tact and diplomacy.

Review contract/purchase orders to ensure customers’ quality requirements are met. Recognize potential order problems. Research and resolve discrepancies. Maintain applicable reports, records, and systems (manual and computerized). Review and clear order holds as appropriate.

May require leadership skills. Assist in training associates at the entry level.

Perform special projects and other related duties as assigned.

Qualifications

Requires: 5 years of previous office administration experience. Prefer experience in a service or manufacturing environment. Must be computer and customer savvy. Oracle experience is a plus.

All external hiring is contingent upon the successful completion of a pre-employment drug screen and a criminal background check. Fluke Corporation is an equal opportunity employer. www.fluke.com,

http://www.danaher.com/

Danaher Overview

Danaher Corporation designs, manufactures, and markets professional, medical, industrial, and consumer products, which all generate approximately $13 Billion in revenue. Danaher’s business activities encompass four reporting segments and are comprised of six strategic platforms: Medical Technologies, Professional Instrumentation (Environmental, Electronic Test), Industrial Technologies (Motion, Product ID, and Focused Niche Businesses) and Tools & Components (Mechanic’s Hand Tools). Danaher operates globally with about 50% of its revenues derived from outside the United States. The Company has significant operating businesses headquartered in Europe and has greatly expanded its operating presence in Asia over the past several years. Danaher is a well-capitalized business, which has historically used available cash flow to fund acquisition activity. Culturally, the company operates in a highly de-centralized model with an extremely lean corporate structure. Danaher has a proven system for achieving performance: the Danaher Business System (DBS). It drives every aspect of the group’s culture and performance. DBS is a system of continuous improvement and is used to guide and measure everyday activities, which has enabled it to double in size about every 5 years with impressive financial performance.

Organization

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Fluke

Fluke - 21 months ago - save job