Service Specialist,
Zebra Technologies - Vernon Hills, IL

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Provides data entry support to the Repair Customer Service and Aftermarkets Team. This is accomplished through efficient management of repair billing and repair customer service order processes.

Responsibilities:

  • Enters and processes orders to comply with department goals.
  • Provide support to Repair Customer Service Representatives regarding order entry inquiries, entitlements and repair billing status.
  • Coordinates internal operational activities to ensure each repair order is processed within specified and contractual turn times.
  • Ensures corporate business policies, service and warranty terms and conditions are properly applied.
  • Maintains a working knowledge of the computer programs currently in use by the department.
  • Obtains annual training on products, general specifications, and customer entitlements.
  • Provides general phone assistance to internal and external customers as needed regarding status, pricing etc.
  • Performs other duties as assigned.


  • Qualifications:

  • H.S. diploma or equivalent experience
  • Computer literate, Microsoft windows, Microsoft Office a plus/Basic Excel
  • 1 year experience related to order fulfillment at a manufacturer/distributor
  • Excellent communication skills

  • Zebra Technologies - 18 months ago - save job
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    About this company
    25 reviews
    A global leader respected for innovation and reliability, Zebra provides enabling technologies that allow customers to take smarter actions....