Service Specialist
DTI - Philadelphia, PA

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DTI is seeking candidates for the position of Service Specialist.

• Provide mail, distribution, copy, printing, hospitality, reception, file, or other services defined or outlined in DTI’s service agreement with client
• Provide support for miscellaneous requests and flex services with a “can do” attitude and philosophy
• Maintain a positive team-player mentality
• Accurately communicate with client staff and DTI team members regarding commitments, deadlines, challenges, requests, etc
• Deliver on service commitments in a timely and accurate manner
• Invest proper effort and QC approach to deliver highest quality work and service
• Comply with DTI’s standards of operations as set forth in the contract agreement, the site operations manual, and the employee handbook
• Expected to uphold the Standards of Service and best practices developed by DTI

• Monitor and listen to clients to understand inquiries and requests in order to provide accurate information about the facilities and services with prompt assistance
• Perform basic mathematical calculations using a calculator/computer to accurately figure production time and labor time associated with any copy, print, scan or production requests
• Follow established guidelines and procedures for receiving, documenting, organizing and mailing out client packages (i.e. parcel deliveries, messenger services, etc.)
• Ensure accurate tracking, monitoring and recording of all charges, overtime, logs and entries throughout his/her shift
• Answering telephone inquiries, loading/unloading parcels, delivering of parcels, copying, and faxing and guest requests
• Due to the cyclical nature of the industry team members may be required to work varying schedules to reflect the business needs of the firm
• Specific duties as assigned

Mail/Distribution Services:
• Sort, distribute and meter US mail with knowledge of current postal rates
• Ensure all projects have been properly produced and Quality Checked (QC’d) to DTI’s standard
• Ensure clients request and the delivery of faxes/parcels in a timely matter in accordance to DTI’s standards

Copy Services:
• Immediate attention given to clients entering Copy/Mail Center in accordance with DTI’s standard of operation
• Accurately produce copy, print and scan projects in accordance to verbal and written instructions
• Exhibit ability to take verbal instructions while taking notes to properly produce staff copy projects

• High School Diploma or equivalent
• Minimum of 1 year professional level work experience
• Previous experience in a client service oriented field preferred
• Willingness and ability to learn new skills

• Be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting
• Ability to learn skills quickly
• Flexibility in dealing with simultaneous projects
• Attention to detail
• Ability to function with a high level of patience, tact and diplomacy in handling any “complaint” situations
• Ability to lift or move 40 lbs. or greater
• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 100lbs
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time
• Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc)
• Working knowledge of Microsoft products pertaining to the specific position including but not limited to Outlook, Word, and Excel etc
• Reading, writing, and arithmetic skills required
• Visual acuity
• Able to convey information and ideas through speech in ways that others will understand
• Able to listen to and understand information and ideas presented through spoken words and sentences
• Able to speak clearly so listeners understand, identify and understand the speech of another person
• Excellent organizational skills
• Strong initiative required; ability to work independently with minimal direct supervision

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DTI is committed to developing principle-centered leaders for the purpose of providing superior document outsourcing services. The...