The Service Specialist performs a key role for the Service Delivery Provisioning team. The ideal candidate will be responsible for overall project management for assigned accounts associated with order confirmation, establishing key milestones to ensure the installation schedule is met, coordinating with all internal and external groups for seamless test and turn-up, and closing the loop with the customer to ensure all products and service were delivered as ordered. The Service Specialists is the primary point of contact with the customer or Dealer ensuring their service implementation is delivered timely, accurate and on budget.
Establish and confirm installation schedule with customers and vendors
Track order progress with various tools, including Metasolv, STAR and Excel, and will be responsible for multiple customers,sites and orders.
Work with the customer and vendor to resolve any potential issues
Ensure that circuits are installed to meet the installation schedule
Serve as the instrumental managment and assessment of meeting timelines, identifying and removing barriers/obstacles, and work with customers, vendors and internal departments for resolution.
2+ years of Order/Contract Management experience
Proficiency with MS Word and Excel
Strong problem solving and analytical Skills
Excellent written and verbal communication Skills
Flexibility to work overtime in order to meet deadlines
Attention to detail is a must
Ability to organize and prioritize workflow in an efficient & effective manner
Ability to work in team environment
Dependable and enthusiastic with the ability to use good judgment, work independently with minimal direction, and possess a strong initiative
Telecommunications experience preferred
PMP certified is desired
Must be able to sit or stand for extended periods of time, lift up to 25 lbs. and perform other basic physical demands of the position as needed
High school diploma or equivalent.
Associate or Bachelor degree preferred.
Some of us spend way too much time online, and EarthLink is OK with that. The company provides Internet connections to more than 1 million...