Perform a key role as a Service Specialists for the Service Delivery Provisioning team. The ideal candidate will be responsible for overall project implementation for assigned accounts associated with order confirmation, establishing key milestones to ensure the installation schedule is met, coordinating with all internal and external groups for seamless test and turn-up, and closing the loop with the customer to ensure all products and service were delivered as ordered. The Service Specialists is the primary point of contact with the customer ensuring their service implementation is delivered timely, accurate, and on budget. They will track order progression, communicate progress, and coordinate installation for flawless execution in the highest quality manner. This often includes directing efforts for both internal teams to EarthLink Business as well as, external vendors.
Responsibilities include but are not limited to:
- Track order progression, communicate progress, and coordinate installation for flawless execution in the highest quality manner.
- Direct efforts for both internal teams to EarthLink Business as well as, external vendors.
- Track the order progress with various tools, including Metasolv, STAR and Excel, and will have responsibility for multiple customers, multiple sites, and multiple orders.
- Manage and assess meeting project timelines, identifying and removing barriers/obstacles, and work with customers, vendors, and internal departments for resolution.
Excellent written and verbal communications skills
Detailed organizational skills with the ability to summarize owners and actions
Establish critical milestones for the project and ensure they are met
Display sense of ownership of project from start to finish
Ability to report customer project status and drive results – escalate to upper management, when appropriate
Background in telecom preferred
Familiar with Microsoft Suite of office products (i.e. Microsoft Office, Word, Excel, Project, etc.)
Minimum High school diploma, or GED, and Associate degree in Business desirable
Minimum of 2 to 4 years related experience (PMP certified is desirable)
EarthLink Inc. - 16 months ago
Some of us spend way too much time online, and EarthLink is OK with that. The company provides Internet connections to more than 1 million...