Service Specialist
IST Management - Gaithersburg, MD

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Job Description:
Interviewing Management Trainees Now!
Consider a new career today as a service specialist with
IST Management Services, the fastest-growing, national,
facilities management company in the industry. The
company provides mail and copy services as well as
electronic document management software solutions.
Founded in 1997, the company has operations in 38 cities
and is a two-time recipient of the Human Resources
Professional Excellence Award granted by the Society for
Human Resource Management.
Benefits Include: Medical, Dental, Vision, STD, LTD,
Life, 401k, and Paid Time Off.

The Opportunity:
IST is looking for friendly, service-oriented, customer
focused people with a passion for excellence. We offer
professional training, skill enhancement and
opportunities to advance toward supervisor, assistant
manager and site manager positions.

Key Responsibilities may include:
Operating mailing, copy and fax equipment
Providing high levels of customer care and a friendly,
cooperative attitude
Typing correspondence, filing, copying, data entry, word
processing, sending and receiving faxes, sorting mail
and other administrative tasks as assigned
Shipping & Receiving
Ordering supplies
Updating employee lists
Pick-up and deliver mail, parcels, copy jobs and faxes
to customers
Lift large bundles of mail, overnight packages and
shipments of paper
Handle time-sensitive material like confidential, urgent
Maintain copier equipment
Demonstrate flexibility in satisfying customer demands
in a high volume, production environment
Consistently adhere to business procedure guidelines
Take direction from supervisor or site manager
Participate in cross-training
Maintain all logs and reporting documentation; attention
to detail
Adhere to all safety procedures
Perform other tasks as assigned

Job Requirements:
To be considered for this position, you must meet the

following qualifications:
High school diploma or equivalent (GED)
1 year customer service related experience preferred
Professional appearance and demeanor
Keyboarding and windows environment PC skills
Excellent communication skills both verbal and written
Ability to effectively work individually or in a team
Competency in performing multiple functional tasks
Ability to meet employer's attendance policy
A valid driver’s license and reliable transportation to
and from work
Capable of lifting up to 55 pounds
Standing for long periods of time
Significant walking
Willingness to cross-train for other job functions
Willingness to submit to a pre-employment drug screening
and criminal background check
Req. Code : SSGMD
% of Travel Required : None
Shift/Hours : First Shift (Day)

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