Service Specialist
IST Management 66 reviews - Towson, MD

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Consider a new career today as a service specialist with IST Management Services, the fastest-growing, national, facilities management company in the industry. The company provides mail and copy services as well as electronic document management software solutions. Founded in 1997, the company has operations in 38 cities and is a two-time recipient of the Human Resources Professional Excellence Award granted by the Society for Human Resource Management.

Benefits Include: Medical, Dental, Vision, STD, LTD, Life, 401k, and Paid Time Off.

The Opportunity:
IST is looking for friendly, service-oriented, customer focused people with a passion for excellence. We offer professional training, skill enhancement and opportunities to advance toward supervisor, assistant manager and site manager positions.

Key Responsibilities may include:
Operating mailing, copy and print equipment
Providing high levels of customer care and a friendly, cooperative attitude
Typing correspondence, filing, copying, data entry, word processing, sending and receiving faxes, sorting mail and other administrative tasks as assigned
Shipping & Receiving
Ordering supplies
Updating employee lists
Pick-up and deliver mail, parcels, copy jobs and faxes to customers
Lift large bundles of mail, overnight packages and shipments of paper
Handle time-sensitive material like confidential, urgent packages
Maintain copier equipment
Demonstrate flexibility in satisfying customer demands in a high volume, production environment
Consistently adhere to business procedure guidelines
Take direction from supervisor or site manager
Participate in cross-training
Maintain all logs and reporting documentation; attention to detail
Adhere to all safety procedures
Perform other tasks as assigned

Job Requirements :
To be considered for this position, you must meet the following qualifications:
High school diploma or equivalent (GED)
1 year customer service related experience preferred
Professional appearance and demeanor
Keyboarding and windows environment PC skills
Excellent communication skills both verbal and written
Ability to effectively work individually or in a team environment
Competency in performing multiple functional tasks
Ability to meet employer's attendance policy
A valid driver’s license and reliable transportation to and from work
Capable of lifting up to 55 pounds
Standing for long periods of time
Significant walking
Willingness to cross-train for other job functions
Willingness to submit to a pre-employment drug screening and criminal background check

Shift/Hours : First Shift (Day)

About this company
66 reviews
IST is a national facilities mgmt company providing onsite mail & copy services as well as electronic document management software...