Service Specialist
Iron Mountain - Charlotte, NC

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Job Description:
Title: Service Specialist / Warehouse
About Iron Mountain
Iron Mountain Incorporated (NYSE: IRM) provides
information management services that help organizations
lower the costs, risks and inefficiencies of managing
their physical and digital data. The company’s solutions
enable customers to protect and better use their
information—regardless of its format, location or
lifecycle stage—so they can optimize their business and
ensure proper recovery, compliance and discovery.
Founded in 1951, Iron Mountain manages billions of
information assets, including business records,
electronic files, medical data, emails and more for
organizations around the world. Visit or follow the company on Twitter at for more information.
Job Summary
Internally services the customers by maintaining their
inventory through performing record center tasks
including retrievals, incoming, destructions, internal
moves, permanent withdrawals and any special projects
Essential Functions
  • Process all incoming media orders including,
scanning carton barcodes and locations, storing
items in record center, downloading scanned
information, investigating and resolving all
exceptions and, at times, closing the order in
Safekeeper system.
  • Process media retrieval orders including pulling
the items, verifying item, closing service order on
Safekeeper, manifesting all orders, bundling all
orders and preparing for shipment to customer.
  • Responsible for delivering stats requests to our
customers and on-call rotation.
  • Process all internal moves including pulling media
from one location and storing it in another
location, investigating all exceptions and closing
all work orders in Safekeeper.
  • Process all destructions including pulling required
media, verifying it for accuracy, preparing it for
cartage, investigating and resolving all exceptions
and closing all work orders in Safekeeper.
  • Prepare and process all record center paperwork
necessary to accomplish the above processes.

Job Requirements:
  • High School diploma or equivalent.
  • 2 years past work experience in a service industry
and/or a team focused environment preferred.
  • Ability to climb stairs, lift material up to 70
pounds and be able to use tools to maneuver.
  • Strong attention to detail and accuracy.
  • Ability to adhere to and enforce all security
  • May travel between facilities.
  • Must be able to work overtime as required.
The ideal applicant will have current exp. in a service
At this time we are considering only local candidates
who are able to work without employer sponsorship. No
agencies or phone calls, please.
Only those candidates whose experience best meets our
requirements will be contacted.
Iron Mountain is an Equal Opportunity Employer.
Keywords: administrative, clerical, customer service,
data entry, distribution, operations, part time, service
specialist, specialist, transportation, warehouse.

Iron Mountain - 14 months ago - save job - block
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About this company
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You think you have a mountain of paperwork to deal with? Iron Mountain is one of the world's largest records storage and information...