Service Specialist
Janus Capital Group - Denver, CO

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Service Specialist
Location: US - Denver, CO
Last updated: 2/15/13 2:41 PM

Description

ROLE PURPOSE:
Responsible for performing a variety of customer service activities including answering questions, handling redemptions, exchanges, and other transaction requests quickly and accurately to ensure the highest level of client satisfaction. Responsible for making decisions on the best ways for shareholders to accomplish their service goals. Identifies opportunities to proactively offer additional services that correspond to shareholder service goals. Interaction is fully with direct shareholders and investment experts (i.e. Registered Investment Advisors).

ESSENTIAL FUNCTIONS:
Proactive recognition of all shareholder services to offer a dynamic suite of services.
  • Provideshigh level of customer service to shareholders through application of industry and company knowledge.
  • Thorough knowledge of the Janus website and technical understanding to decipher web and multimedia concerns.
  • Processes various transactions including transfers, redemptions, and exchanges received by telephone.
  • Resolves problems and corrects errors which may be complex in nature.
OTHER FUNCTIONS: Assumes additional duties as requested or assigned.
SUPERVISORY RESPONSIBILITIES: NoneQUALIFICATIONS

KNOWLEDGE, SKILLS & ABILITIES:
  • Basic knowledge of the Mutual Fund industry and financial instruments’ objectives preferred.
  • Strong verbal and written communication skills
  • Excellent interpersonal, decision-making and analytical abilities
  • Ability to exercise discretion and judgment in dealing with customers
  • Ability to resolve problems and correct errors which may be complex in nature
  • Excellent interpersonal and customer service skills with the ability to develop strategic business relationships
  • Must have high degree of self-motivation and ability to manage multiple tasks simultaneously
  • Ability to proactively seek business opportunities
MINIMUM EXPERIENCE:
  • One year related experience or bachelor’s degree required
MINIMUM EDUCATION, TRAINING AND CERTIFICATIONS:
  • Bachelor’s degree or equivalent experience preferred
  • NASD Series 6 and 63 licensed (must be obtained within 6 months)
WORKING ENVIRONMENT/PHYSICAL ACTIVITIES:
  • Overtime may be required on short notice;may include weekend/evening/holiday hours
  • Position requires the ability to work in an environment with a high volume of phone calls, transactions to be processed, tight deadlines, and high accuracy standards
  • Typical office environment with PC usage up to 95% of the time
  • General office equipment such as fax machine, copier, etc.
  • Telephone usage up to 95% of the time
All applicants must be willing to comply with the provisions of Janus' Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants’ past political contributions or activity may impact applicants’ eligibility for this position.
Janus/INTECH is an EOE / Affirmative Action employer

Current Janus Employees - please apply through My Janus
  • If you are a returning applicant, please log-in to your account in thePrevious Applicantssection below. This will allow you to review your current application information & resume and make any necessary updates before applying for a job posting. You will not have the ability to update this information or attach an updated resume once you''ve applied for a job posting. *
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Janus Capital Group - 2 years ago - save job
About this company
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Named after the Roman god with two faces, Janus Capital Group provides investment management and advisory services for institutional and...