At MOSAIC Technologies Group, we provide careers, not jobs.
MOSAIC Technologies Group, Inc. provides consulting and technical services to Government and Commercial clients. MOSAIC supports client needs across classified mission support, technology development, through CMMI training and appraisals. With expertise in Consulting, Process, Technology, Mission, and SETA Services, MOSAIC provides full lifecycle development and support for your mission.
Accountable to the Service Desk Lead to be an expertise-based, mission-service-focused point of contact, across the globe, for the IT "hands-on-the keyboard" user into the IT environment. Interacts effectively, courteously, and directly with both the First Line Service Analyst and the IT user in order to resolve technical issues, and answer queries and requests for service that originate by telephone, web-based portals, e-mail or other methods.
Also acts as the interface to the Intelligence Agency mission-specific service IT user or infrastructure.
To be considered for this position, you must be a US citizen and be able to meet the full eligibility requirements for access to classified information in an intelligence community setting.
Bachelor’s Degree or Higher and 5 years of experience, OR
High School Diploma/GED and 9 years of experience, OR
Associate’s Degree and 7 years of experience, OR
Master’sDegree and 3 years of experience, OR
Doctorate and 1 year of experience
ITIL® v3 Foundations certification or ITIL® V3 Foundations or Bridge certification
HP Service Manager 7.11 End User Training
Certification: A+, Network +, SSCP
This position requires shift work. - Schedule - M-F Swing Shifts