Service Specialist
State Industrial Products - Indianapolis, IN

This job posting is no longer available on State Industrial Products. Find similar jobs: Service Specialist jobs - State Industrial Products jobs

Overview:
Provide superior service for assigned accounts to meet corporate goals, standards and objectives, and to meet customer requirements.

Responsibilities:
  • Operate a Service Route for assigned accounts, performing Dilution and Dispensing Equipment maintenance and troubleshooting.
  • Maintain service logs, record and maintain customer inventory by entering replenishment stock orders to meet corporate goals, objectives and customer requirements.
  • Servicing of accounts to include dilution and dispensing system maintenance, account organization, product inventory, product ordering, service logs, and customer interaction.
  • Systems installations and maintenance at customer locations
  • Respond to and resolve all equipment issues for assigned customers
  • Provide customer training on products, equipment usage and safety issues
  • Document results via weekly service logs, daily contact with Account Manager
  • Handle training administration details (set-up, scheduling, confirmation, record-keeping, service records, etc.) to meet company requirements
  • Uphold company image and standards
  • Stay informed regarding basic product knowledge, service options, etc.
  • Special projects, as assigned* Operate a Service Route for assigned accounts, performing Dilution and Dispensing Equipment maintenance and troubleshooting.
  • Maintain service logs, record and maintain customer inventory by entering replenishment stock orders to meet corporate goals, objectives and customer requirements.
Qualifications:
SKILLS / COMPETENCY:
  • Strong organization and follow up skills
  • Basic knowledge of systems, equipment and products for implementation, installation and training of/for customers
  • Strong verbal, presentation, listening, customer service, and written communication skills
  • Ability to work on own, not tied to an office
EXPERIENCE REQUIRED:
  • Basic business knowledge, and strong understanding of SIP business process and culture
  • Hands on experience with mechanical equipment
  • Fluent in customer service skills
PRE HIRE TRAINING REQUIRED:
  • Associate‚Äôs Degree or equivalent work experience
  • Basic PC skills
  • Mechanical aptitude
  • Customer service skills

State Industrial Products - 19 months ago - save job - block
Recommended Jobs
Area PSA
Lowe's - Indianapolis, IN
Lowe's - 1 day ago

Adolescent Guidance Specialist - PRN
Fairbanks - Indianapolis, IN
Fairbanks - 18 hours ago

Customer Service Representative - Downto...
City Of Indianapolis and Marion County - Indianapolis, IN
City Of Indianapolis and Marion County - 1 day ago
About this company
14 reviews