Overview:
Provide superior service for assigned accounts to meet corporate goals, standards and objectives, and to meet customer requirements.
Responsibilities:
Operate a Service Route for assigned accounts, performing Dilution and Dispensing Equipment maintenance and troubleshooting.
Maintain service logs, record and maintain customer inventory by entering replenishment stock orders to meet corporate goals, objectives and customer requirements.
Servicing of accounts to include dilution and dispensing system maintenance, account organization, product inventory, product ordering, service logs, and customer interaction.
Systems installations and maintenance at customer locations
Respond to and resolve all equipment issues for assigned customers
Provide customer training on products, equipment usage and safety issues
Document results via weekly service logs, daily contact with Account Manager
Handle training administration details (set-up, scheduling, confirmation, record-keeping, service records, etc.) to meet company requirements
Uphold company image and standards
Stay informed regarding basic product knowledge, service options, etc.
Special projects, as assigned* Operate a Service Route for assigned accounts, performing Dilution and Dispensing Equipment maintenance and troubleshooting.
Maintain service logs, record and maintain customer inventory by entering replenishment stock orders to meet corporate goals, objectives and customer requirements.
Qualifications: SKILLS / COMPETENCY:
Strong organization and follow up skills
Basic knowledge of systems, equipment and products for implementation, installation and training of/for customers
Strong verbal, presentation, listening, customer service, and written communication skills
Ability to work on own, not tied to an office
EXPERIENCE REQUIRED:
Basic business knowledge, and strong understanding of SIP business process and culture
Hands on experience with mechanical equipment
Fluent in customer service skills
PRE HIRE TRAINING REQUIRED:
Associate’s Degree or equivalent work experience
Basic PC skills
Mechanical aptitude
Customer service skills
State Industrial Products - 30+ days ago
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