An active Top Secret/SCI Full Scope Poly is required.
Candidates must be flexible in working varying shifts within this 24/7 Data Center.
Based on Fort Meade, accountable to the Service Desk Lead to be an expertise-based, mission-service-focused point of contact, across the globe, for the IT “hands-on-the keyboard” user into the IT environment.
Interacts effectively, courteously, and directly with both the First Line Service Analyst and the IT user in order to resolve technical issues, and answer queries and requests for service that originate by telephone, web-based portals, e-mail or other methods. Also acts as the interface to the NSA mission-specific service IT user or infrastructure.
Required IT Training and Certifications
IAT Level I certification per DoD Directive 8570.1
- ITIL® v3 Foundations certification or ITIL® V3 Foundations or Bridge certification
- HP Service Manager 7.11 End User Training
Technical Management Resources, Inc. - 20 months ago