Service Supervisor
The Hunton Group - Houston, TX

This job posting is no longer available on The Hunton Group. Find similar jobs: Service Supervisor jobs - The Hunton Group jobs

DESCRIPTION

Responsible for directing service projects or a multitude of service projects of ongoing service agreements and emergency service work within an assigned territory or market. The Service Supervisor manages all aspects of the projects, from beginning to end, with direct responsibility for project execution while leading a team, or teams, to accomplish specific objectives in a given time frame and with available resources.

DUTIES

Accountable for the strategy and performance achievement of operating plan.
Responsible for all aspects of project planning for ongoing service contracts and emergency service needs, including work orders, change requests, etc.
Identifies and prioritizes projects and plans jobs in detail.
Responsible for customer satisfaction and budget for assigned projects.
Reviews and validates contracts and estimates by performing risk analysis and developing risk plans.
Creates and makes revisions to project schedules including assigning tasks.
Meets with contractors and owners to discuss scope of project; budgets; performance; and close-out.
Functions as the primary interface between the customer, vendors, sub-contractors, and internal expertise within the office and project administration.
Responsible for identifying possible cost saving opportunities and/or risk items that will occur on various projects.
Facilitates invoicing and payments by verifying and approving project-related materials.
Maintains quality standards by supervising project-assigned staff and inspecting job sites.
Maintains customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and assigned staff.
Manages the assigned project within the time and cost estimates.
Establishes a professional relationship with the customer and interfaces constantly to maintain accurate status reports and project reviews.
Obtains acceptance and timely sign-off of the project by the customer.
Responsible for training and developing HVAC Field Technicians.
Makes recommendations for hiring/terminating staff to the Operations Manager.
Supports HVAC Field Technicians by providing technical advice and offering guidance.
Ensures the quality of work by reviewing technicians work.
Assists in scheduling, organizing, and dispatching HVAC Field Technicians.
Conducts performance appraisals in concert with service supervisory personnel to recommend raises, promotions, training, and disciplinary actions.
Manages performance by monitoring service personnel effectiveness and efficiency in relation to customer service and operating plan goals.
Flexibility to work outside normal work hours/weekends, as required.
Regular travel requirements with some overnight travel.

QUALIFICATIONS

Skills Required:
LANGUAGE SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Education and/or Experience Required:
Associate's degree (A.A.) or equivalent from two-year college or technical school; four (4) to ten (10) years of related experience and/or training; or equivalent combination of education and experience. . Working knowledge of office equipment and Microsoft Office products. Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls preferred.

Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear, use hands to finger, handle or feel, and reach with hands and arms. The employee is frequently required to stand, walk and sit. The employee is occasional required to climb or balance and to stoop, kneel, crouch, or crawl. The employee must frequently lift up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Accountable for the strategy and performance achievement of operating plan.
Responsible for all aspects of project planning for ongoing service contracts and emergency service needs, including work orders, change requests, etc.
Identifies and prioritizes projects and plans jobs in detail.
Responsible for customer satisfaction and budget for assigned projects.
Reviews and validates contracts and estimates by performing risk analysis and developing risk plans.
Creates and makes revisions to project schedules including assigning tasks.
Meets with contractors and owners to discuss scope of project; budgets; performance; and close-out.
Functions as the primary interface between the customer, vendors, sub-contractors, and internal expertise within the office and project administration.
Responsible for identifying possible cost saving opportunities and/or risk items that will occur on various projects.
Facilitates invoicing and payments by verifying and approving project-related materials.
Maintains quality standards by supervising project-assigned staff and inspecting job sites.
Maintains customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and assigned staff.
Manages the assigned project within the time and cost estimates.
Establishes a professional relationship with the customer and interfaces constantly to maintain accurate status reports and project reviews.
Obtains acceptance and timely sign-off of the project by the customer.
Responsible for training and developing HVAC Field Technicians.
Makes recommendations for hiring/terminating staff to the Operations Manager.
Supports HVAC Field Technicians by providing technical advice and offering guidance.
Ensures the quality of work by reviewing technicians work.
Assists in scheduling, organizing, and dispatching HVAC Field Technicians.
Conducts performance appraisals in concert with service supervisory personnel to recommend raises, promotions, training, and disciplinary actions.
Manages performance by monitoring service personnel effectiveness and efficiency in relation to customer service and operating plan goals.
Flexibility to work outside normal work hours/weekends, as required.
Regular travel requirements with some overnight travel.

The Hunton Group - 2 years ago - save job - copy to clipboard