Service Technician II
Shure - Niles, IL

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We have an exciting opportunity for a Repair Technician II to join our Service Team in Niles, IL. The technician will advise and serve our customers by providing technical repair services, training and information.

Representative Duties:
  • Repair Shure products.
  • Communicate with customers regarding product repairs.
  • Assist product development teams regarding service related issues, including DFEMA and BRT.
  • Assist in creation of service manuals.
  • Train internal and external customers on Shure products and systems.
  • Technical bulletin assistance services.
  • Consultant services with Applications department.
  • Analyze and troubleshoot to component level.
  • Associates degree in electronics engineering required. Associates degree in Electrical Engineering, Engineering Technology or Computer Engineering is preferred.
  • Knowledgeable in electronic theory and relationship with Shure products
  • Knowledge of analog audio electronics theory and operation.
  • Knowledge of digital audio electronics theory and operation.
  • Experienced in product troubleshooting, repair, and calibration.
  • Intimate knowledge of Command Line Interface protocol, HyperTerminal and Telnet
  • Experience with lead-free solder.
  • Solder skills: Must be able to remove, replace and solder micro-components accurately and reliably.
  • Familiarity with the business side of service department operations
  • Networking: understanding IP addressing, Subnet, etc…
  • Standard connections: POE, Ethernet, USB 2.0, etc
  • Wireless connectivity
  • Good verbal and written communications skills, with English as a primary language. Bi/multi lingual a plus.
  • Experienced in the team concept.
  • Computer literate in the use of packaged software. Experience with SAP a plus.
  • Knowledge of error bit rate testing and samples
  • Knowledge of Digital to Analog converter ( DAC) and Analog to Digital converter ( ADC)
  • Knowledge of trans receivers that use various modulations protocols
  • Ability to travel as necessary

Shure - 2 years ago - save job
About this company
Sure, "The King" may have left the building for good, but Shure Incorporated continues to produce microphones that were good...