Comply with all company policies and procedures.
Maintain good working relationships and open lines of communication between service employees, other departments, clients and management.
Main Tasks/ Responsibilities:
All employees are responsible for the quality of their work. All employees are expected to take corrective action to contain or resolve situations that would compromise customer satisfaction. In addition, this position is accountable for the following:
Perform mechanical repairs and service on the full line of products represented by VCES
Service and repair work may be performed in the shop or in the field at a job site or customer’s facility
Has thorough knowledge of all equipment systems, including but not limited to hydraulic, air, electrical and lubrication. Must be proficient at diagnosing and repairing those systems
Ability to work on or around heavy construction equipment, which requires climbing and accessing hard to reach areas
Ability to lift up to 50 pounds
Has the ability to independently trouble shoot equipment systems accurately and in a timely manner
Must possess a set of tools sufficient to perform the job as required
Consistent follow through on all job facets, including parts ordering and retrieval, warranty claims, customer follow-up, etc.
Can operate a service truck in a safe and responsible manner
Possesses a valid drivers license and a clean driving record
Maintains a high level of customer satisfaction
Willingly accepts responsibility and is flexible to any assignment
Willingly works over time when needed to complete an assigned task
Required Knowledge and Experience:
High School diploma or GED preferred
Three (3) years’ experience in service or related field
Prior experience in the construction industry preferred
Background with hydraulics and diesel engines
Full understanding of OSHA and applicable safety regulations.
Knowledge of federal, state and local safety regulations pertaining to job sites and locations
Additional Important Requirements:
Computer proficiency, especially with Microsoft products
Strong communication and interpersonal skills
Problem solving and troubleshooting skills required
Some local travel required
Include any disclaimers such as the following: The above statements are intended to describe the general level of work being performed by persons assigned to the classification. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of the job.
Volvo Group North America is an Equal Opportunity Employer
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